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Manager, Supplier Quality Engineering

Location: Chelmsford, MA



ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success. 


We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!


Based on management priorities and objectives, lead the activities of Supplier Quality Engineers and technicians. Support activities relating to the management of ZOLL's Supplier Quality program with routine interface with suppliers. Assist the Procurement, Quality Assurance and Manufacturing departments with the day to day issues relating to supplier certification and/or quality. Pursue the development and use of quality metrics and processes to assure suppliers are managed for continuous process and yield improvement.

 Essential Functions:

  • Manage Supplier Quality staff to assure that assigned work gets completed in a timely manner, that suppliers are managed to obtain acceptable performance and that reported quality issues are corrected at their root cause. Assess performance on a continuous basis providing mentoring and training as needed to support acceptable performance.
  • Complete yearly performance reviews including reviewing employee activity, meeting set goals, establishing new goals/objectives and reviewing with employee to assure they understand performance requirements. Employee career development and mentoring.
  • Daily support for issues arising in purchasing, incoming inspection and in Conduct investigations on end of life, brokered part qualification and reported supplier defects to root cause and implementation of corrective action.
      • Manage suppliers thru the review of supplier performance data, communication of supplier performance with supplier, driving improvements in supplier's delivered quality, review and validation of supplier proposed changes and completion of supplier improvement audits as needed.
      • Support the New Product Introduction, Cost Reduction, and part resourcing activities thru the management of assigned resources and superior scheduling and prioritization. Ensure that the identification, assessment and qualification of new vendors are completed as needed.
  • Develop overall SQE strategy and deploy processes and records that are compliant with company and FDA requirements both at ZOLL and at ZOLL's supply base. Identify improvement opportunities in SQE processes and implement appropriate action to implement process change. Support audits as needed.
  • Report to management the status and activity of the supplier quality function including receiving quality and supplier performance information.


  • Minimum of 7 years’ experience in a quality engineering role in electronics, electro-mechanical environment. Experience with demonstrated improvement of supplier quality and a strong background in auditing.
  • Minimum of 5 years managerial experience in technical management
  • Working knowledge of manufacturing process (PCB fabrication and assembly, injection molding, machining)
  • CMQ/OE, CQA ASQ certification preferred.
  • CQE ASQ certification a
  • Strong background in product structure, BOMs and MRP systems desired.
  • Strong background with IS09001/13485, Lean Manufacturing and Six Sigma desired.
  • Proficient in common PC based applications (MS Word, Excel, Access, Powerpoint, Project, ).
  • Familiarity with FDA QSR documentation requirements a plus
  • Experience with global supplier sourcing
  • Strong validation background in devices in the medical, automotive or military field.

Education Requirements:

  • Bachelors Degree in engineering or other technical discipline. MBA a plus.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.


ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V