Technical Training

Featured

The ExpertCare™ Technical Training team offers classes to biomedical professionals from customer sites to ensure they properly service ZOLL^® equipment.* We offer both experiential, hands-on learning programs and virtual training opportunities to ensure customers receive the training they need directly from ZOLL in the form that works best for them.

Typical training topics include:

ZOLL service overview
Device operation and functionality
Data, configuration, and software
Battery management

Functionality and overview of monitoring parameters
Preventive maintenance procedures
Troubleshooting
Basic repair and disassembly (in-person classes only)

*Training is offered only to ZOLL customers. ZOLL reserves the right to cancel a class or to restrict attendance due to enrollment numbers.

VIRTUAL OFFERINGS

BIOMED TECHNICAL TRAINING - LIVE WEBINAR
(3 hours)

Our technical training webinars cover the same material as our remote learning classes but are open to biomedical professionals from multiple ZOLL customer sites. Webinars are ideal for customers with fewer biomedical professionals and who do not require a dedicated training class for their team. Webinars are offered bi-monthly and hosted via the Zoom webinar platform.

Tuition includes access to E-learning and a certificate of completion. For additional questions, please email our technical training group at [email protected]. Our upcoming webinar schedule and registration links can be found below.

Class Type	Product Covered	Class Dates
Biomed training	R Series^®	Dates coming soon	Register

	X Series^® and Propaq^® MD	Dates coming soon	Register
	ZOLL AED 3^®, AED Pro^®, AED Plus^®	Dates coming soon	Register

REMOTE LEARNING – BIOMED TECHNICAL TRAINING*
(4 hours)

Remote learning classes provide exclusive training for your team of biomedical professionals. An experienced instructor explains the fundamentals of device maintenance via two-way video conference. Additional time is allotted to practice the PM procedure and to ask the instructor questions. Our remote learning programs are dedicated to a single customer’s biomed team and are not open to multiple customers.
Supported platforms: Zoom, BlueJeans, and Microsoft Teams.

Tuition includes access to E-Learning and certificate of completion. For more information, please email our technical training group at [email protected].

Class Type	Product Offered
Biomed training (4 hours)	R Series X Series Propaq MD ZOLL AED 3 AED Pro AED Plus	Register

IN-PERSON OFFERINGS

CLASSES HOSTED AT OUR ZOLL CORPORATE OFFICE

During this two-day course, an experienced instructor guides students through the preventive maintenance (PM) process, the fundamentals of device troubleshooting, and basic repair.

Attendees are responsible for their own lodging, meals, and travel costs. Lunch will be provided during training.

Class Type	Product Covered	Class Dates
Biomed training (2 days)	R Series	All classes canceled until further notice	Register
Biomed training (2 days)	Propaq MD X Series	All classes canceled until further notice	Register
Biomed training (3 days)	R Series X Series Propaq MD	All classes canceled until further notice	Register

If traveling to our Chelmsford location, here are some local travel and hotel recommendations.

CUSTOMER SITE – BIOMED TECHNICAL TRAINING*

During this two-day course, an experienced instructor guides students through the preventive maintenance (PM) process, the fundamentals of device troubleshooting, and basic repair.

Learning objectives of classes held at customer sites may be customized to meet organizational needs and focus more on either preventive maintenance or repair.

For more information and pricing, please email our technical training group at [email protected].

Class Type	Product Covered
Biomed training (2 days)	R Series	Register
Biomed training (2 days)	X Series	Register
Biomed training (4 days)	R Series X Series	Register

E-LEARNING COURSE

Our instructor-developed curriculum is offered through an intuitive, web-based learning platform that uses video training modules to guide students through the step-by-step preventive maintenance process.

E-learning courses allow students to train on their own schedule with direct access to ZOLL instructors via email. Subscriptions are purchased in two-year increments and include access to E-learning web modules. A training certificate is provided upon successful completion of course exams. Students can download a variety of supplemental resources, such as service and operator’s manuals, configuration guides, and technical bulletins. Products currently supported include ZOLL R Series ALS/BLS devices and ZOLL AED 3.

Technical Training Offerings

*These programs provide a comprehensive overview of ZOLL products with an emphasis on preventative maintenance and basic repair.

For more information please contact our technical training team at [email protected].