Service & Support

ZOLL® knows the importance of providing quality and timely service to customers. Our knowledgeable, extensively trained customer service representatives understand what it takes to make our customers feel valued and important. Quality processes in order management and call handling have made us a leader in implementing customer satisfaction and retention programs.

How can we help you?

Technical support

Self-service

On the web: zoll.com/ExpertCareSupport
By phone:
U.S.: 800-348-9011
Monday to Friday: 8:30 a.m. to 6:00 p.m. EST
Vent & Aspirator: Option 1, Option 2
AED: Option 1, Option 3
X Series®, R Series®, AutoPulse®, Propaq: Option 1, Option 4

Canada*: 866-442-1011
*On-call support available after hours

International: +1 (866) 442-1011
Monday to Friday: 8:30 a.m. to 5:30 p.m. EST
Email: [email protected]
Contact the nearest regional office 

Service Parts

X Series, R Series, AutoPulse, AED, Propaq, Vent
Phone: 800-348-9011, Option 1 (U.S.)
Phone: 866-442-1011 (Canada)

Accessories, Cables, Consumables

X Series, R Series, AutoPulse, AED, Propaq, Vent
In the U.S.: Visit the ZOLL Web Store to purchase electrodes, batteries, accessories, and disposables or call 800-348-9011, Option 2.

Upgrades

In the U.S.:
Phone: 800-348-9011, Option 1
Email: [email protected]

Outside U.S.: Contact your local ZOLL office or authorized distributor

U.S. Field Service Map

Find your Field Service Manager by state

Technical Training

Find upcoming classes or request biomed technical training.

Product Manuals

Access and download ZOLL product manuals such as operator guides, physician guides, and product inserts.

LifeVest®

24/7 U.S. Technical Support

Phone.: 800-543-3267
Fax: 866-567-7615
Email: [email protected]

24/7 U.S. Patient Support

In the U.S.:
Phone: 800-543-3267
Email: [email protected]

U.S. Customer Support

Monday to Friday: 8:30 a.m. to 9:00 p.m. EST
Saturday: 8:30 a.m. to 6:00 p.m. EST
Phone: 800-543-3267
Email: [email protected]

24/7 U.S. Cardiac Diagnostics Support

Phone: 888-592-3798
Email: [email protected]

Temperature Management Systems

TherOx®/Thermogard™

Phone: 877-225-7487

BrainCool™/IQool™

Phone: 844-640-2333

Product manuals

Access and download ZOLL product manuals, such as operator guides, physician guides, and product inserts.

ExpertCare™ Data Solutions

WiFi connectivity, RescueNet® CaseReview, RescueNet DeviceDashboard, RescueNet 12-Lead, ZOLL Online, Defib Dashboard, and Codewriter

Monday to Friday: 8:30 a.m. to 6:00 p.m. EST
In the U.S.:
Phone: 800-348-9011, Option 1
Email: [email protected]

In Canada:
Email: [email protected]

ZOLL Data Systems

Monday to Friday: 8:00 a.m. to 8:00 p.m. EST
Email: [email protected]
Phone: 800-663-3911
Options:
1. Rescuenet EPCR, emsCHARTS
2. Rescuenet Billing, ZOLL Billing, AR Boost
3. Rescuenet Dispatch, Respond, Mobile Care Connect, At Work
4. Road Safety
5. Fire RMS
6. Healthcare Information Exchange

ZOLL Data Systems Customer Community
Access the support knowledgebase, technical documentation, submit and view cases, and much more.

Service Contracts

ExpertCare Service

X Series®, R Series®, AutoPulse®, AED, Propaq, Vent, Thermogard™, TherOx®

Phone: 800-348-9011, Option 5 (U.S.)
866-442-1011 (Canada)
Email: [email protected]
On the web: Visit ExpertCare to learn more

TMS

In the U.S. and Canada: 815-508-8336

Customer Service

Customer Service is available for individual purchases, pricing, refunds, or to check an order status.

X Series®, R Series®, AutoPulse®, AED, Propaq, Vent

U.S. Customers

To place an order or check an order status:
Email: [email protected]

U.S. customers can visit our new ZOLL Web Store to purchase electrodes, batteries, accessories, and disposables online.

Monday to Friday: 8:30 a.m. to 6:00 p.m. EST
Phone: 978-421-9460 or 800-348-9011 (U.S.)
Fax: 978-421-0015

Canada Customers

To place an order or check an order status:
Email: [email protected]

Monday to Friday: 8:30 a.m. to 5:30 p.m.
Phone: 866-442-1011 (Canada)

International Customers are encouraged to contact their local office for assistance.

AED Product Registration