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QA/RA Coordinator

Location: Chelmsford, MA



ZOLL Medical is a growing, innovation-driven medical device company.  ZOLL products are used every day across the globe to help people save lives. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.


We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!  


Job Summary:


This individual will administratively support ZOLL's complaint handling and Regulatory reporting process. Provide continues support & coverage for department. Works under immediate supervision using specific tasks and procedures. Reports to RA Supervisor and/or Quality Assurance Manager.


Essential Functions:

  • Coordinate and maintain No Sample Return (NSR) program for complaints in accordance with ZOLL standard operating procedures
  • Coordinate and maintain closed service request system
  • Maintain & support complaint system
  • Coordinate & maintain system for storage and retrieval of active service requests for complaints
  • Provide support for coordinators and technicians
  • Assist with administrative responsibilities for complaint handling



Skill Requirements:

  • Have basic computer skills in a MS Windows environment
  • Versatile
  • Organizing skills
  • Have above average Verbal and Writing skills
  • Ability to communicate and work effectively within a multi-disciplined organization


Required/ Preferred Education and Experience:

  • High School Diploma/GED or equivalent work experience
  • Preferred certification in the Regulatory related to complaint handling


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.


ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V.