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Manager, Sales Training

Location: Chelmsford, MA


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

Responsible for the initial and ongoing training and development of all ZOLL representatives who sell into the hospital market.

Essential Functions:

  • Train and develop ZOLL hospital sales representatives, including: new hires, tenured sales reps, as well as those from recent acquisitions and staff from the Sales Development Team.
  • Educate salespersons on all hospital products and associated accessories, including (but not limited to): professional defibrillators, automated external defibrillators (AED), automated chest compression systems, intrathoracic pressure regulation (IPR) devices, intravascular temperature management (IVTM) machines, hospital wearable defibrillators (HWD), ventilators and all future products sold into this segment.
  • Design, develop and implement Hospital New Hire Training (NHT) and Advanced Training.
  • Develop sales training curriculum based on a "blended learning" approach, which could include: web­ based e-learning, classroom, webcasts, conference calls, face-to-face, written material one-on-one coaching and/or video.
  • Travel with sales reps in the field to observe and coach them for better performance. The expectation is two to three field visits with sales representatives per quarter with follow-up to regional sales manager and sales rep.
  • Collaborate with internal departments such as Marketing to ensure that messaging and product training are current, and to support product launches.
  • Work closely with the Group Vice President of NA Hospital Sales, as well as individual team VPs or Directors, to ensure alignment with his or her goals and objectives.
  • Support, direct and train field sales trainers (FST) through: coaching and development, scheduling classroom and field-based training work and managing their supplemental compensation program.
  • Support regional manager training in conjunction with the Group VP of NA Hospital Sales, or individual team leaders.
  • Provide and deliver content to the Annual Sales Meeting (ASM) and regional sales meetings.
  • Support strategic sales deals as requested.

Skill Requirements:

  • 5+ years of quantifiable sales success in the medical device industry (i.e., a track record that demonstrates credibility to trainees).
  • 3+ years hospital-based clinical experience preferred.
  • 3+ years of sales training experience in the medical device industry.
  • Public speaking skills that will hold audience interest for as much as a full day at a time. Ability to work independently and as part of a global organization.
  • Ability to integrate divergent information and develop project plans and actions.10-20% travel.
  • Proficiency in Microsoft Word, PowerPoint and Excel.

Education Requirements:

  • Bachelor's Degree preferred.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990