ExpertCare™

Dedication Beyond Delivery

ExpertCare - Dedication beyond Delivery Trust your equipment to the people who know it best

Trust your equipment to the people who know it best

Patient care is your utmost priority, so it's essential for us to ensure that your lifesaving equipment is ready — every time it’s needed. That's why we offer ExpertCare Services by ZOLL® — the ultimate service plan.

Why ExpertCare?

  • Industry-leading products and service with integrity
  • Unparalleled service to keep your equipment operating at its optimal level
  • As the manufacturer, we are experts at troubleshooting and carry only ZOLL-certified parts
  • Complimentary loaner program to minimize downtime

Our commitment to service and support extends well beyond equipment delivery

ZOLL engineers are certified in electronics engineering. They complete rigorous training to handle your equipment and are experts on the operation of every piece of ZOLL equipment.

ZOLL ExpertCare Service Center

European ZOLL ExpertCare service centers perform repairs and preventive maintenance for all ZOLL devices. As an ISO 13485:2016-certified facility, we are committed to providing the highest level of quality in the servicing of all ZOLL products.

A systematic approach

All devices serviced in our service centers undergo a rigorous and systematic recertification process prior to their return. We ensure that every device is systematically inspected, evaluated, repaired, and tested in an ESD-safe environment. Ultimately, your device is recertified to factory specifications prior to return shipping.

We offer a variety of service contract options to suit your needs and your budget.

ExpertCare Service Plans
for X Series®

PM Only Basic Precision Worry-Free
  • Annual on-site preventive maintenance*
  • Technical phone support
  • General software updates
  • Minimum service fee waived
  • Discounts on accessories, cables, and additional batteries
  • Parts/labour on repairs for normal wear and tear
  • Free loaner during repairs
  • Technical phone support
  • General software updates
  • Minimum service fee waived
  • Annual on-site preventive maintenance*
  • Free loaner during repairs
  • Discounts on accessories, cables, additional batteries, and parameter upgrades
  • Technical phone support
  • General software updates
  • Available on-site option*
  • Accidental damage coverage**
  • Annual on-site preventive maintenance*
  • Battery replacement (upon end of life)
  • Technical phone support
  • Discounts on accessories, cables, additional batteries, and parameter upgrades
  • Parts/labour: Repairs for normal wear and tear
  • Available on-site option*

*Dependent on geographical location
**Excludes catastrophic damage/beyond repair

Interested in learning more about our ExpertCare Service Plans?

Tel: 0808 168 5000 (Freephone) or 01928 241701
Fax: 01928 241 702
Email: [email protected]

If you would like to leave feedback for the ZOLL ExpertCare team regarding your recent ZOLL repair, please complete our online feedback form.