ExpertCare® Service Plans

Dedication beyond delivery

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Why choose ExpertCare?

Peace of mind

Patients rely on you to provide lifesaving care. You can rely on the ExpertCare Service team to take the worry out of preventive device maintenance. Trust our Field Service Technicians to keep your equipment reliably maintained and in proper working condition.

Unparalleled service

With our ExpertCare service plans, you benefit from:

  • Complimentary loaners to minimize downtime
  • Accidental damage coverage with Worry-free service plan
  • Expert troubleshooting
  • ISO-certified service depot
  • Rigorous equipment recertification
  • ZOLL®-certified parts
  • 24-hour technical support

Experts you can trust

Our technicians serve with integrity and aim to exceed expectations. ZOLL Field Service Technicians, many of whom are former EMS professionals, understand your needs. They know your equipment best and are the only ones authorized by ZOLL to service it.

A variety of options

Whether you choose our most comprehensive Worry-Free service plan or one that empowers your hospital biomed team to service ZOLL equipment, your investment will provide a maximum benefit while meeting your organization's needs and budget.

“ZOLL’s Field Service Team has been responsive to our every request and has worked tirelessly to ensure that our equipment is maintained with little to no downtime. We would recommend their Field Service Program to anyone.”

Bill Mergendahl, Chief Executive Officer, Pro EMS, Cambridge, Mass.

“It’s incredibly valuable to know that we’re not going to get hit with the cost of buying a new monitor or unexpected maintenance costs.”

Chief Sean Donaghue, Portland Fire

“We can afford the extra monitors because we have the Worry-Free Service plan. I don’t have to worry about what it’s going to cost me to replace a battery, keep our devices maintained, or get them repaired. It’s all covered.”

Captain Sheldon Gregoire, Porltand Fire

“In their marketing materials, businesses like to say, ‘You can depend on us. You can trust us. We’re your partner.’ I think that we can genuinely say we feel that way about ZOLL.”

Chief Sean Donaghue, Portland Fire

“Our accountants love the service plan because they hate spikes in costs… They’re always wondering what’s around the corner. With the Worry-Free Service plan you know what your cost is going to be for the year. You’re never going to spend more.”

Joe D’Arcangelo, Director of Support Services, MedStar

“If one of those units goes down, I’m on the phone with the ExpertCare Service team immediately… My field service rep will have a loaner here quickly. I don’t have to spend money to keep a spare unit available.”

Joe D’Arcangelo, Director of Support Services, MedStar

Worry-Free

Top-tier service designed for customers who want the maximum coverage for their ZOLL device, including accidental damage and battery replacement.

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Precision

For customers seeking annual preventive maintenance with added repair protection.

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Preventive Maintenance

Designed for customers who want to stay current on the maintenance and recertification of their devices with annual preventive maintenance.

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Basic

Designed for customers whose biomedical engineering team performs preventive maintenance but who would still like product protection if repairs are needed.

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Biomed Partnership Plans for Hospital

Designed to support biomedical equipment technicians (BMETs) in healthcare facilities, this plan includes service parts as well as discounted technical training on device maintenance and repairs.

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Find your service program

From on-site field service, repairs and preventive maintenance to service plans developed uniquely for hospital biomeds, we offer service plans that meet a variety of needs and help keep your devices in top working order.

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