ZOLL ServiceCare

Patient care is clearly of paramount importance; therefore, ensuring that life-saving equipment is ready for use when it is needed most is vital. ZOLL® ServiceCare provides a range of service options to suit your requirements, whether you want the peace of mind that comes from outsourcing the servicing of your ZOLL devices or just wish to cover replacement parts, ZOLL ServiceCare has the solution for you.

Since 1994, ZOLL ServiceCare has been dedicated to supporting NHS Trust and private hospitals, ambulance services, emergency services and GPs, in addition to the public access market. We pride ourselves on delivering a high-quality service solution and with an ISO 9001:2008 quality accreditation, you can rest assured that you are getting the best service on the market.

As an original equipment manufacturer (OEM) service provider, ZOLL ServiceCare provides appropriate servicing facilities to maintain and repair devices, whilst ensuring that any manufacturer recalls, updates or modifications are carried out to OEM specifications in full compliance with requirements of Medicines and Healthcare Products Regulatory Agency (MHRA), Care Quality Commission (CQC) and National Health Service Litigation Authority (NHSLA) recommendations.

Why Choose ZOLL ServiceCare?

  • You will have the confidence that only comes from dealing direct with the manufacturer. We are experts in our field, experienced in troubleshooting and carry genuine parts
  • The ZOLL ServiceCare Technical Service Centre is on hand to help you with its dedicated customer service team based here in the UK.
  • Team of 10 with average longevity of over 5 years.
  • All of our technicians are fully qualified electronic engineers and are clinically trained to at least Intermediate Life Support (ILS) skills so they can provide assistance regarding any technical, operational or clinical queries.
  • Our devices are serviced and maintained in line with the MHRA and CQC guidelines to manufacturer’s specifications. We also comply with the National Measurement Accreditation Service (NAMAS) standards to ensure the calibration of test equipment is fully traceable.
  • We provide detailed service reports and access to device history records to comply with MHRA, CQC and the NHSLA recommendations.
  • We offer a complimentary loaner programme through which loan devices can be provided during repairs and planned maintenance visits for your convenience.
  • Our systems and processes as a service provider and manufacturer are constantly reviewed and monitored to ISO 9001:2008 quality standards.

Contact ZOLL ServiceCare

Tel:

01928 595 163

Fax:

01928 595 180

Email:

techservice-uk@zoll.com

 

If you would like to leave any feedback regarding your ZOLL repair through the ZOLL ServiceCare team, please take the time to complete our online repair feedback form.