Patient Pay Collection Specialist

Location: Pittsburgh, PA, United States of America

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Job purpose

Collects correct payments from patients, while minimizing patient complaints. 

Duties and responsibilities

  • Utilize current workflow process, master patient pay accounts receivables reports and billing system to identify claims that are past timely payment.
  • Utilize collections expertise to identify and escalate patient grievances to management.
  • Makes collection phone calls on all past due accounts targeting outstanding accounts for overdue payments regarding 90 plus day old accounts.
  • Ensure all payment plan tracking documents are updated daily.
  • Serve as a customer service point of contact for all inbound calls routed to the department.
  • Resolve patient account issues in a respectful and timely manner.
  • Perform other duties as assigned by Management


Qualifications include:

  • H.S. Diploma or equivalent required. 
  • Minimum of 2 years’ experience in medical collections or 3 years within a call center environment.  Experience working with all payer types to include Medicare, Medicaid, and third-party commercial insurance companies
  • Ability to handle multiple tasks simultaneously under strict deadlines.
  • Working knowledge of Microsoft Office with an intermediate knowledge of Excel
  • Strong written and oral communication skills

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Supervisory responsibility


AAP/EEO Statement

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.

 Equal Opportunity Employer – Disability and Veteran