Salesforce CPQ Administrator (Chelmsford, MA / Hybrid)

Location: Chelmsford, MA, United States of America


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

Location: Chelmsford, MA / Hybrid (Local Candidates)

Job Summary:

Works to provide Salesforce CPQ Administrative support under the direction of the Sales Systems Manager. This position serves as the subject matter expert for CPQ and is responsible for the design, configuration, support, and maintenance of existing CPQ environment.  Functions include, translating business requirements into technical requirements to architect, configure, deliver, review, test, support and troubleshoot existing and new CPQ initiatives.  Tracks all issues and/or enhancement requests as cases. 

Essential Functions:

  • Responsible for CPQ design, configuration, support, maintenance

  • Troubleshoots, identifies, resolves CPQ issues

  • Works with MuleSoft subject matter expert to troubleshoot, identify and resolve CPQ Integration errors

  • Designs, and develops CPQ using CPQ best practices and holistic approach

  • Deploys and tests new functionality, upgrades and fixes in both sandbox and production environments

  • Responsible for developing and/or maintaining all documentation and materials as they pertain to CPQ

  • Responsible for CPQ training as necessary

  • Works with Sales Systems team and cross-functional teams as necessary

  • Works with Applications IT team to maintain existing and accomplish new system integrations as needed

  • Cross Trains with Managed Services Partner to familiarize with existing CPQ environment setup and integration

Skill Requirements:

  • Experience with Sales, Contracts and CPQ Modules

  • Experience with CPQ Product Bundles, Product Rules, Price Rules, CPQ Calculator, Advanced Approvals

  • Deep understanding of the business processes as they relate to application

  • Must be able to understand complex business requirements and translate to technical solutions

  • Ability to articulate risk factors of proposed new technical solutions to existing environment

  • Familiar with a variety of field concepts, practices, processes, and procedures

  • Ability to clearly define a problem or issue

  • Ability to research to resolve issues and adequately escalate issues if needed

  • Ability to follow test scripts and execute testing scenarios

  • Organizational, analytical, and problem-solving skills

  • Strong written and verbal business communication skills

  • Excellent multi-tasking skills

  • Excellent Customer Service skills

  • Detail Oriented

  • Ability to work independently and in a team environment

  • Works collaboratively to achieve team goals

  • Demonstrates commitment to personal, departmental, and company growth

Required/Preferred Education and Experience:

  • 2+ years of previous experience as a Salesforce CPQ Administrator in an environment that had more than one CPQ implementation process

  • CPQ and Oracle integration experience

  • BA or BS Degree preferred, or equivalent experience

  • Salesforce Certification(s)

  • Salesforce CPQ Certification(s)

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.


ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 


ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990