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AED 3 – Wireless Troubleshooting | ZOLL Medical

AED 3 – Wireless Troubleshooting

Troubleshooting Basics

Older versions of the AED 3 software will display numerical error codes without description, whereas newer versions will provide the error messages below. Should you require a software upgrade kit, or need any additional help troubleshooting your device, please contact ZOLL Technical Support: https://www.zoll.com/contact/customer-service 

Additionally, you should not use the “Quick Setup” menu option for Wi-Fi connections that appeared in older software versions. Only use the “IT Setup” to configure Wi-Fi on these devices.

Error Message

Recommended Action

AP_UNAVAILABLE
  • Check that you are within range of the access point you are trying to connect to.
  • Ensure the SSID is entered correctly (it is case sensitive)

AP_AUTH
  • Ensure the network Passcode is entered correctly (it is case sensitive)
  • Ensure the User ID or Passcode (PEAP/TLS networks) are entered correctly (the Passcode is case sensitive)
  • Check that the date and time of the defibrillator are current.
  • Check the Issued and Expiration dates of your client certificate and try re-uploading it to the AED 3 if it is still valid. (PEAP/TLS networks)

AP_INVALID_SSID
  • Ensure the SSID is entered correctly (it is case sensitive)

AP_UNDEFINED
  • Ensure the User ID or Passcode (PEAP/TLS networks) are entered correctly (the passcode is case sensitive)

SERVER_CERT_VALID

This error means the server certificate was found to be invalid.

  • CLOUD Customers - This error is unlikely, as the ZOLL Online certificates come pre-loaded on your device. Contact ZOLL Technical Support for further troubleshooting assistance.
  • IN-PREMISE Customers - Check the Issued and Expiration dates of your server certificate and try re-uploading it to the AED 3 if it is still valid.

SERVER_DNS
  • Ensure the Address for file transfers has been entered correctly. (ex. dxsvc.zollonline.com for US Cloud customers)
  • This error will also appear if your IT Department requires MAC Addresses of your devices to be added to a whitelist to be allowed through the firewall, and this AED 3’s MAC Address has not yet been added. Contact your IT Department for assistance.

SERVER_CONNECT_FAILURE
  • Ensure the Address for file transfers has been entered correctly. (ex. dxsvc.zollonline.com for US Cloud customers)