Thank you for taking the time to review this FAQ. It was designed to provide helpful information to Hospital and EMS customers about ZOLL® Medical Corporation’s (“ZOLL”) unique software product offerings. This FAQ is provided for your informational purposes only and is not part of the Agreement between the parties.
This FAQ applies to the following products:
The ZOLL software applications are provided as a service and customers access the service by a unique URL. The software applications are not custom designed to fit the needs of any individual customer but are applications that are used “as-is.” The software applications do not conform or comply to any specific customer requirements and shall only be used for the purpose for which they were designed. ZOLL’s software application agreement and addenda are written in a manner that is specific to the service offerings, giving Customers the right to use the software applications subject to the terms and conditions of the software applications agreement and addenda.
ZOLL requires an executed agreement in place prior to deployment of the software/SaaS products. The terms and conditions for ZOLL’s software application products are presented in one master agreement with basic terms applicable to all of the software application products. In addition, individual addenda apply ONLY to each specific service purchased by the customer, simplifying and shortening the overall agreement. This means that customers only agree to the terms that correspond with the products included in their applicable ZOLL quote(s). Below we have outlined the master agreement and addenda and their applications:
| ALS/BLS Software Solutions Master Software, SaaS and Services Agreement | Applies to ALL software application subscription orders |
| Software-as-a-Service Addendum | Applies to SaaS products ONLY |
| Software Addendum | Applies to on-premise software applications ONLY |
| Business Associate Agreement Addendum | Applies to SaaS products ONLY |
The master agreement and addenda listed above are tailored to ZOLL’s software application products and accommodate the complex concerns of ZOLL’s customers and their unique use cases.
ZOLL defibrillators do not automatically collect and/or transmit protected health information and/or personal identifiable information (“PHI/PII”). However, a user may manually add such information to an individual case file when using the R Series® and X Series® products. If a user manually adds PHI/PII, that data will be transferred to the ZOLL software application. For the SaaS products, that information is accessible through zollonline.com in the United States and zollonline.ca in Canada.
ZOLL software applications handle PHI/PII as follows:
Users may create a policy for their internal use of ZOLL products that expressly prohibits manually entering PHI/PII data into a defibrillator or software application, however, the use of such a policy is a decision to be made at the discretion of each customer.
ZOLL is only considered a Business Associate for HIPAA purposes to the extent that PHI is entered into the case file. To address this possibility, ZOLL provides a Business Associate Agreement Addendum as part of the Agreement.
The master agreement and all applicable addenda are presented “as-is” and can be found below.
If you have any questions, please reach out to [email protected].
ALS/BLS Software Solutions Master Application Service Provider Agreement (v.4 2021-08-26)
ALS/BLS Software Solutions Master Subscription and Software License Agreement (v.4 2021-04-19)