Business Analyst, North American Sales Operations

Location: Chelmsford, MA, United States of America


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

The Business Analyst role is a key member of the ZOLL team and will report to the Manager of Financial Planning and Reporting.  This position will play a key role in the development and migration of the existing OBIEE sales reporting system to Tableau. The Business Analyst will work closely with the North American Sales and Sale Operations teams and is responsible for gathering and validating business requirements, documenting data flows, reporting processes, and business intelligence infrastructure. This is a vital role in the report development lifecycle and delivery of reporting solutions to meet the needs of the business. 

Primary Job Requirements:       

  • Support implementation of Tableau through research, design, configuration, system integration and user acceptance testing and documentation

  • Build reporting and dashboards within Tableau to monitor internal metrics and support sales operations, including development of operational and analytical reports for end users within the sales organization

  • Act as liaison between North American Sales and IT, interface and collaborate with all business groups to identify reporting requirements

  • Facilitate business and system analysis discussions, and translate findings into clearly defined Business Requirement Documents for development and implementation

  • Create, monitor and publish KPI reports for various North American Sales initiatives

  • Collaborate with subject matter experts to ensure validity in assumptions

  • Produce and present actionable financial and statistical data to senior leadership in support of decision making

  • Utilizes known expected trends and understanding of the business and organizational structure to validate accurate reporting; performs detailed analysis and present findings in an organized manner. 

  • Make process system improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experience

  • Maintain project timelines, reporting and communication on progress

  • Participates in ad-hoc reporting, initiatives and analysis as assigned


  • 3 + years in a similar position, ideally within Sales Operations, Finance or Business Analysis function

  • Experience with business intelligence systems and Tableau is required

  • Proficient in Microsoft Office, Crystal and Oracle ERP, including advanced Excel Skills

  • Ability to design and configure solutions based on changing business needs including development requirements

  • Strong team player with a positive attitude and a focus on learning with a continuous improvement mindset

  • Demonstrated competency in business acumen, strategic thinking, adapting to change

  • Strong Financial Analytical skills

  • Strong organization skills, time management skills, detail-orientation, and ability to multi-task

  • Excellent verbal and written skills

  • Experience working with senior decision makers


Bachelor’s Degree in Business, IT or comparable field of study

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.


ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 


ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990