Asset Recovery Coordinator - Hybrid
Location: Pittsburgh, PA, United States of America
Cardiac Management Solutions
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.
ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.
Job purpose
Works within the Asset Recovery Department to coordinate the recovery of medical equipment by working directly with customers (internal and external).
Duties and responsibilities
Accept inbound calls from internal and external customers to complete the End of Use process
Complete outbound calls to customers regarding status of LifeVest use
Make subsequent efforts to ensure the timely return of equipment
Handle administrative tasks of creating RMAs and opening a Return Orders to track all serialized equipment that is to be returned
Facilitate the successful return of equipment from the customer back to ZOLL, including the scheduling of UPS or arranging for pickups by field representative
Review Call Reports, Patient Agreements, and other documentation to obtain all applicable contact information
Provide accurate and prompt customer service
Coordinate with key stakeholders to ensure the timeliest return of equipment
Manage Return Orders within established parameters
Demonstrate the ability to multi-task in a fast-paced environment
Perform other duties as assigned by Management
Ability to navigate and manage difficult conversations
Contact patients and sales representatives to relay or obtain pertinent information and documentation
Qualifications
Qualifications include:
High school diploma required, Bachelor degree preferred
Computer literate with strong MS Office suite experience
Ability to multi-task and work in a fast-paced environment
Detail-oriented
Excellent verbal and written communication skills
Ability to work in team or individual environment
Excellent Customer Service Skills
Able to prioritize and manage daily workload
Self-motivated with a desire to succeed
Must be highly motivated with strong organizational skills and the ability to prioritize task
Working conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Supervisory responsibility
None
AAP/EEO Statement
ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.
Equal Opportunity Employer – Disability and Veteran
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