Asset Recovery Coordinator - Hybrid

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Job purpose

Works within the Asset Recovery Department to coordinate the recovery of medical equipment by working directly with customers (internal and external).

Duties and responsibilities

• Accept inbound calls from internal and external customers to complete the End of Use process

• Complete outbound calls to customers regarding status of LifeVest use

• Make subsequent efforts to ensure the timely return of equipment

• Handle administrative tasks of creating RMAs and opening a Return Orders to track all serialized equipment that is to be returned

• Facilitate the successful return of equipment from the customer back to ZOLL, including the scheduling of UPS or arranging for pickups by field representative

• Review Call Reports, Patient Agreements, and other documentation to obtain all applicable contact information

• Provide accurate and prompt customer service

• Coordinate with key stakeholders to ensure the timeliest return of equipment

• Manage Return Orders within established parameters

• Demonstrate the ability to multi-task in a fast-paced environment

• Perform other duties as assigned by Management

• Ability to navigate and manage difficult conversations

• Contact patients and sales representatives to relay or obtain pertinent information and documentation

Qualifications

Qualifications include:

• High school diploma required, Bachelor degree preferred

• Computer literate with strong MS Office suite experience

• Ability to multi-task and work in a fast-paced environment

• Detail-oriented

• Excellent verbal and written communication skills

• Ability to work in team or individual environment

• Excellent Customer Service Skills

• Able to prioritize and manage daily workload

• Self-motivated with a desire to succeed

• Must be highly motivated with strong organizational skills and the ability to prioritize task

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Supervisory responsibility

None

AAP/EEO Statement

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.

Equal Opportunity Employer – Disability and Veteran

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