Field Technician

Location: Quebec, Canada


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

Responsible for performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site trouble-shooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.

Essential Functions:

  • Travel requirements may be up to 60% depending on the location of the account and where the employee resides.

  • Product support on-site and remotely.

  • Assist customer with application of equipment.

  • Escalates customer related issues to Service Manager and CQA Account Manager.

  • Performs trouble-shooting on-site and corresponds with ZOLL Tech Support staff to document activity.

  • Performs on-site PMs.

  • Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.

  • Potential for deployments to other customers in region at the direction of the manager.

  • Able to maintain customer specific information related to service activity.

  • Provide software upgrades as requested.

  • Special Projects as assigned.

Skill Requirements:

  • Excellent verbal & written communication skills.

  • Ability to meet objectives.

  • Ability to work independently.

  • Organizational skills.

  • Experience with computers and Microsoft Office.

  • Must be Bilingual (French/English)

Required/ Preferred Education and Experience:

  • Technical Degree (2 year minimum) or equivalent work experience.

  • Prior work experience interfacing with external customers, preferred.

  • Valid drivers license

  • Credit card in good standing for expenses related to travel

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990