Quality Assurance Technician II

Location: Chelmsford, MA, United States of America


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

This individual will support procedural requirements of ZOLL's complaint handling, customer turn­ around and event reporting systems. Supports quality improvement, corrective and prevention action program. Supports and manages vendor (product, accessory, and subassembly) field returns. Works under general supervision. Reports to Supervisor and/or Quality Assurance Manager.

Essential Functions:

  • Review product investigations for completeness and to establish root cause as required (system level and/or component level)

  • Communicate with customers and suppliers

  • Document investigations as appropriate

  • Propose corrective action on an as needed basis

  • Perform internal and external audits as part of the corrective and preventive action system

  • Perform other duties as assigned.

Skill Requirements:

  • Knowledge of commonly used concepts, practices and procedures related to electronics technology

  • Basic computer skills in a MS Windows environment. Familiar with MS Office, including Excel and Word

  • Knowledge of FDA QSR requirements

  • Knowledge of Medical Device Reporting including international regulations preferred.

  • Must be able to communicate verbally and in writing and work effectively within a multi-disciplined organization

Required/ Preferred Education and Experience:

  • 4+ years related experience preferred

  • Knowledge of electro-mechanical assembly methods preferred Knowledge of mechanical and electronic test equipment preferred


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990