Sales Operations Analyst

Location: Pittsburgh, PA, United States of America

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Job purpose

Assesses information needs, analyzes results and presents key findings in support of day-to-day business matters. Plans and manages data and analytics projects of low to moderate complexity and impact to the business.

Duties and responsibilities

  • Creates reports and maintains data that supports day-to-day operations and compliance with key policies, procedures and metrics. Analyzes metrics and supports audits of source data.
  • Participates in the planning, development, modeling, implementation and reporting of all related data.
  • Supports leaders and subject matter experts to identify short-term data and analytics goals related to business objectives.
  • Prepares ad hoc and re-occurring reports. Tracks and reposts the financial implications of business decisions and identifies approaches to resolve business problems. Monitors and reports on progress and results as requested.
  • Analyzes and reports trend data to assist in planning. Recommends changes to business processes and procedures as appropriate.
  • Partners with sales, finance and field sales to implement research designs and quantitative techniques using mid to high-level analytical tools.
  • Serves as a liaison to internal and external suppliers of data and insights for assigned areas of responsibility.
  • Creates files that include topics related to internal processes and procedural trends in commissions, headcount and territory alignment.
  • Works with supervisors to develop, communicate, and enforce standards for proper documentation and organization of electronic files, data and actuarial data deliverables.
  • Trains and mentors less experienced specialists within the section.
  • Conducts special research projects as directed.


  • Bachelor's degree with a minimum of three years of experience in research, analysis, strategic planning, financial analysis, information systems or related field
  • Sales operations experience preferred. An understanding of analysis and research required.
  • Experience with dataset, programming, querying and reporting design required.
  • Knowledge of JIRA, Power BI, and Advanced Analytics preferred.
  • Machine Learning, Artificial Intelligence, and Predictive Analytics experience preferred.
  • Knowledge of statistical and financial analysis and quantitative techniques preferred.
  • Project management experience preferred.
  • Proficiency with word processing, spreadsheet, database, presentation and flow-charting software required.
  • Proficiency with research-specific, statistical report writing software preferred.

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is generally performed in a typical office environment that is usually quiet.  Employee is expected to work collaboratively with team members, as well as able to work independently with limited supervision.  Work will require significant computer and telephone work.

Physical requirements

If the job is physically demanding, this should be stated in the job description. A physically demanding job is one where the incumbent is required to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth.

While performing the duties of this Job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

Supervisory responsibility


AAP/EEO Statement

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.

 Equal Opportunity Employer – Disability and Veteran