Patient Pay Collections Specialist

Location: Pittsburgh, PA

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.


Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.


ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

WORK HOURS: 11:30 AM - 8:00 PM

Position Summary: Collects correct payments from patients, while minimizing patient complaints. 

Essential Duties and Responsibilities:

  • Utilize current workflow process, master patient pay accounts receivables reports and billing system to identify claims that are past timely payment.
  • Utilize collections expertise to identify and escalate patient grievances to management.
  • Makes collection phone calls on all past due accounts targeting outstanding accounts for overdue payments regarding 30, 60, and 90 plus day old accounts.
  • Ensure all payment plan tracking documents are updated on a daily basis.
  • Serve as a customer service point of contact for all inbound calls routed to the department.
  • Resolve patient account issues in a respectful and timely manner.
  • Resolve patient account issues as needed.
  • Perform other duties as assigned by Management



Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and Experience:                                           

  • H.S. Diploma or equivalent required. 
  • Minimum of 2 years’ experience in medical collections and understanding of CMS-1500 claim forms and re-billing process. 
  • Experience working with all payer types to include Medicare, Medicaid, and third party commercial insurance companies
  • Ability to handle multiple tasks simultaneously under strict deadlines.
  • Working knowledge of Microsoft Office with an intermediate knowledge of Excel
  • Strong written and oral communication skills



Language Skills                                                

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write professional correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Mathematical Skills                                                     

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Reasoning Ability                                             

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.



Computer Skills                                               

To perform this job successfully, an individual should be proficient using Internet Explorer and MS Office Suite.


Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is regularly required to sit; perform high volumes of keystrokes, speak, hear and focus in the midst of distractions such as other employees on the phone. The employee must occasionally lift and/or move up to 25 pounds.


Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually low to medium.         


Equal Opportunity Employer-Disability and Veteran