Clinical Support Specialist

Location: Pittsburgh, PA

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Responsible for providing clinical support to assist ZOLL Cardiac Diagnostics meet their mission and goals.

Essential Duties and Responsibilities

  • Acts as first point of contact/coordination for Physicians and Sales Managers as it applies to Cardiac Diagnostics
  • Contacts patients for monitoring compliance
  • Document notes in patient accounts
  • Assists the Business Analyst with Compliance Reporting
  • Responsible for the AMS/HFAMS Patch management and follow-up with patient devices that develop poor performance
  • Is the liaison between Clinical Ops and the Cardiac Diagnostics Unit for all study patients and requirements.
  • Assist with the generation of reports on an as needed basis
  • Performs daily Device Health Checks on all Field and Study units 
  • Delivers reports to Physicians as requested
  • Reconciles device inventory in Physician offices and coordinates with Account Managers
  • Acts as a liaison between internal and external customers
  • Meets productivity goal metrics
  • Enter all newly enrolled physicians, physician’s staff requested and physician practices into LVN for access.
  • All other duties as assigned by management

Qualifications

  • High school diploma or equivalent (Associate degree preferred)
  • Knowledge of MS Office suite
  • Previous customer service experience required (healthcare experience preferred)
  • Exceptional customer service skills and acumen
  • Excellent computer skills
  • Ability to multi-task and stay organized
  • Strong oral and written communication skills
  • Empathy for direct patient contact

Working conditions

This position is generally performed in a typical office environment that is usually quiet.  Employee is expected to work collaboratively with team members, as well as able to work independently with limited supervision.  Work will require significant computer and telephone work.

Physical requirements

While performing the duties of this Job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk.

Supervisory responsibility

None

AAP/EEO Statement

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.

Equal Opportunity Employer – Disability and Veteran

#LI-SG1