Clinical Implementation Specialist, Hospital (West)

Location: Remote, TX, United States of America


The Clinical Implementation Specialist, will coordinate pre-sales and post-sales customer education and training initiatives, and act as the clinical and technical expert for the ZOLL hospital product line. Within the direction of the Clinic Deployment team, the CIS (Clinical Implementation Specialist, ) work s collaboratively with the Territory Manager throughout the sales process, and builds deep, long lasting customer relationships in order to encourage ongoing utilization of ZOLL hospital products and achievement of desired clinical outcomes within an account. The CIS utilizes principles of adult learning in the assessment, program planning, implementation, and evaluation phases of the educational process. Emphasis is on competency skill assessment and development of all clinical staff through Identification of learning needs. Coordination and provision of educational offering including orientation are a major function of this role. The CIS serves as a resource to staff of all levels and provides direct training/education of newly hired staff and new customers through facilitation of the preceptor model. The CIS actively participates in leadership of quality Improvement processes and affecting process and protocol changes within the account's resuscitation algorithm. The Clinical Implementation Specialist, is uniquely assigned to large hospital systems and manages the implementation from a system-wide perspective through end users.

Essential Job Functions:

  • Acts as a project manager in planning/developing/executing all educational and training events in a customer account

  • Assisting with and/or initiating in-servicing events in existing and new accounts

  • Communicating leads and account updates to outside Territory Manager

  • Providing input to prepare additional materials as needed in the support of sales and training.

  • Organizing and conducting educational events in existing or new accounts

  • Act as a clinical and technical product expert for all ZOLL Hospital products, in order to discuss the chain of resuscitation

  • Be a passionate advocate for improving patient outcomes in an inpatient hospital setting 

Education, Experience, and Abilities:

  • Bachelor’s degree (BA or BS)

  • Ability to effectively educate clinical personnel

  • Ability to affect change through education and evidence based clinical literature

  • Ability to seamlessly Integrate technology (fpad, Outlook, PPT, etc.) into work

  • Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanor

  • Ability to work effectively with and direct training and In-servicing programs to achieve highest level of product compliance

  • Ability to meet deadlines and follow-up

  • Availability to travel; current passport

  • Excellent verbal, written and presentation skill

  • 75% travel for this position

Salary for this position is $80K - 85K base salary annually. Final compensation will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and location.