IT Support Specialist (Contractor)

Location: Pittsburgh, PA

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Position Summary: Provides hardware and software support to internal customers. Provides guidance and training to Associate IT Support Specialists.

Essential Duties and Responsibilities include the following:

  • Maintains, analyzes, troubleshoots, sets up, configures, and repairs computer systems, servers, hardware, network equipment, and computer peripherals
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Analyze and make recommendations for hardware and software standardization
  • Supports and maintains user account information including rights, security and systems groups.
  • Resolves trouble tickets for IT related issues
  • Ensures security and privacy of company data and equipment
  • Sets up and maintain Exchange accounts for users
  • Uses discretion in the use of outside vendors to resolve issues.  Works with vendors engaged to resolve issues
  • Works on project teams as assigned to complete work correctly and on schedule
  • Provides superior customer service to IT requests and questions of the staff
  • Mentors and supports Associate IT Support Specialist
  • Create/update documentation, procedures, and processes used by the team.
  • Maintains safe work environment by following standards and policies
  • Performs other duties as assigned

Supervisory Responsibilities                                       

This position has no direct reports

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                       

  • High school diploma or general education degree (GED) required
  • Technical degree preferred
  • Certifications from CompTIA, Microsoft or HDI preferred
  • Minimum of 2 years of experience in the field or in a related area
  • Familiar with a variety of the field’s concepts, standards, practices, and procedures

Language Skills                                       

To perform this job successfully an individual must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to consistently document systems, processes and procedures. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills                                       

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability                                       

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be customer focused.

Computer Skills                                       

To perform this job successfully, an individual should be proficient in: Microsoft Desktop operating systems, Microsoft Office Suite (Office365 desirable), Remote Desktop / Virtual Desktop connections, business applications and software. The individual should have general skills and abilities in: Server Operating Systems, network configuration, backup and recovery technologies.  Experience in virus/malware detections and prevention required.  Experience successfully trouble shooting hardware and desktop PC issues needed. Familiarity with SLA driven Service Desk software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 25 pounds and occasionally up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Equal Opportunity Employer-Disability and Veteran