Senior Intake Specialist

Location: Pittsburgh, PA

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Essential Duties and Responsibilities:

  • Act as the point of contact for issues of moderate complexity relative to the new referral process
  • Assign workload to Intake staff effectively provide coverage for all teams as necessary (orders, tasks, faxes)
  • Perform all regular Intake Specialist duties as dictated by the needs of the business and ensure timely completion
  • Ensure all medical orders get billed in a timely manner to maximize revenue opportunities, increase cash flow, and close segment/month on time
  • Monitor HIPAA compliance within department
  • Ensure timely processing of tickets within all queues assigned to the Intake department
  • Perform regular quality checks of orders worked by Intake Specialist to support Dispensing Accuracy Policy and department standard for quality
  • Provide coaching to Intake Specialists as needed
  • Assist in tracking and reporting in these areas
  • Organize and deliver regular team huddles
  • Respond to escalations from sales team in a timely manner
  • Identify areas of opportunity to improve processes along with aiding in the implementation of those changes
  • Responsible for creating and documenting SOP’s for department use
  • Conduct annual performance reviews for direct reports
  • Performs other duties as directed by Management

Supervisory Responsibilities:  None.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

 Educations and/or Experience:

  • H.S. Diploma or equivalent required. Associate’s or Bachelor’s degree in nursing, business, or other related field preferred
  • 3-5 years insurance verification experience
  • Superior communication; both verbal and written
  • Strong customer service skills
  • Proficiency in navigating several software systems concurrently
  • Aptitude to handle multiple tasks simultaneously under strict deadlines
  • Attention to detail
  • Superior organizational and time management skills
  • Ability to communicate policy information in a clear and detailed manner
  • Proficiency with MS Office Suite

 Language Skills:                                                          

  • Ability to read typed and handwritten correspondence
  • Ability to write clear, concise correspondence
  • Ability to effectively verbally present information in one-on-one and small group settings

 Mathematical Skills:                                                  

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent

 Reasoning Ability:                                                       

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations

 Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to sit; use hands to finger, handle, or feel and talk or hear.
  • The employee is occasionally required to walk.
  • The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually quiet


ZOLL is an Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.