Site Leader, Service Depot

Location: Chelmsford, MA


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

Lead the Service Repair Depot, Service Engineering, Service Debug and Rework, Service Material and Logistics. Oversee 2 shifts of service depot groups to meet the daily, weekly, and monthly KPIs requirements for service depot operation. Responsible for maintaining a safe work environment, ensuring compliance to ZOLL policies and procedures, monitoring and improving metrics including labor productivity, Turn Around Time (TAT), Service quality, compliance, and schedule attainment. Develop test strategies. Assess and keep abreast of changing test technologies and drive the implementation of cost effective test strategies at ZOLL. Responsible for staffing, supervision and performance of the Department. Initiates and assigns projects as necessary to meet organizational objectives. Monitors qualitative and quantitative aspects of work performed by department members. Provide guidance as required to develop schedules and budgets, and to complete projects according to plan.

Essential Functions:

  • Fosters a culture of respect for others, continuous improvement, can-do spirit, and meeting commitments

  • Assures compliance to ZOLL policies and procedures

  • Develops, mentors and coaches staff and direct reports on service management best practices

  • Monitors resources, shifts capacity and budgets to meet service demand and service depot business objectives.

  • Drive knowledge base systems that provide closed loop communication within the Service teams QA and R&D

  • Monitors Service Depot and Logistics KPls (TAT, yields, efficiency, aging, etc.)

  • Prepares periodic reports on service KPls and improvement activities

  • Foster Lean 6 Sigma initiatives and emphasis on continuous improvement with the interaction of automated systems and processes

  • Maintains a workforce of cross-trained technicians that allows for flexibility.

  • Oversee the deployment of knowledge base system, training protocols for new and existing products, the tracking/monitoring systems around debug activities

  • Implement processes and systems improving investigations and root cause finding

  • Other duties and special projects as required

Skills Requirements:

  • Strong interpersonal skills

  • Self-starter with track record of driving down cost while meeting goals and KPIs

  • Strong written and oral communication skills

  • Lean Manufacturing certification preferred

  • Six Sigma green belt or higher preferred

  • Must be proficient in Office programs

  • Excellent verbal and written communication skills

Required/Preferred Education and Experience:

  • BS technical field or equivalent

  • Master's degree in business or technical field preferred

  • Minimum of 8 years’ Service Repair Depot management experience

  • Experience in Medical Device or other highly regulated industry

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990