Technical Service Coordinator

Location: Chelmsford, MA


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

Under limited supervision, process service parts sales order shipments, procure parts for the service inventory and perform the daily cycle count program. Complete material transactions and move customer product for final QA review. Maintain and track depot scrap material in database, process and track material to the OEM for repair.

Essential Functions:   

  • Comply with all GMP requirements.

  • Prepare sales orders for shipment and move to shipping department for processing.

  • Order parts as required for the service inventory locations.

  • Perform inventory maintenance and daily cycle counts to ensure inventory stocking levels and accuracy.

  • Process the release shelf product to next step for processing.

  • Inform Sales demo coordinator that his demo repair is complete.

  • Process OEM items back to the vendor for repair and process the returned items back to the service inventory.

  • Take the initiative to identify problems and recommend solutions.

  • Perform Special Projects as assigned.

  • Maintain and order shipping supplies for department from carrier.

  • Maintain the software program inventory and process software shipments to the field as required.

  • Assist in the movement of materials  throughout the Repair Depot

  • Maintain  training records.

  • Other duties as assigned.

Education Requirements:

  • High School graduate or equivalent.

Skill Requirements:

  • Data entry skills; Oracle Database experience preferred.

  • Detail and organization skills.

  • 1-3+ years shipping / receiving experience

  • Shipping manifest skills.

  • Ability to lift up to 80 lb.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990