Tech Support Representative - Italy

Location: Italy


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

Job Summary:

Perform repetitive duties to perform recertification of all ZOLL products.

Essential Functions:

  • Work within limits of prescribed procedures to ensure accurate completion of unit recertification.

  • Compile and document test results in paperless device history record and ensure compliance with QSR/ISO requirements.

  • Discuss technical problems encountered while testing with Group Leader or Supervisor.

  • Other duties as assigned.

Skill Requirements:

  • Fluent in English (Oral and written) and |Italian. French and/ or Spanish capability is a plus.

  • Computer literate, familiar with MS Windows, Word, Excel, etc.

  • Must be able to read and understand SOP's and work instructions.

  • Must be able to setup and use test equipment including: oscilloscopes, signal generators, and other input/output electronic test equipment.

Required/ Preferred Education and Experience:

  • Technical Degree / High School graduate or equivalent

  • Generally 1-3+ years’ experience

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.


ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D.