Program Management Specialist

Location: Chelmsford, MA


Job Summary:

The Program Management Specialist (PMS) is a key member of the inside sales team functioning as the primary point of contact for three key customer groups. The PMS will divide their time between managing relationships with distribution sales representatives, ZOLL Channel Partner Managers and the end user customers.

This role entails high volume outbound calling activities, training and sales webinars and end user sales facilitation. The PMS focuses on lead generation, lead qualification and in many cases offering the technical expertise needed to close a sale. Inside Sales focusing on renewal business for Rescue Ready Services, CPR/AED/Training  and PlusTrac sales.

Essential Functions:

  • Identify and qualify opportunities from lead generation activities, inbound product enquiries and outbound calling initiatives.
  • Identify and develop key contacts within distribution and end user customer accounts
  • Identify and assist with establishing new distribution partners
  • Collaborate with client services to create a seamless holistic customer service environment
  • Support distribution by generating and analyzing reports and data

Skill Requirements:

  • Minimum two years of inside sales, lead development or outbound call center experience
  • Account management or distribution experience preferred
  • Basic office computer skills required, proficiency in learning new software preferred
  • High level of integrity and work ethic required
  • Excellent communication, writing and phone skills required
  • Time and task management skills required
  • Energetic and competitive nature a major plus
  • Prior experience with CRM like hubspot a plus

Required/ Preferred Education and Experience:

  • BA/BS or comparable work experience
  • Prior Sales Training
  • Inside Sales Training

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990