Senior Oracle Business Analyst - Service

Location: Chelmsford, MA


Oracle eBusiness Suite Techno-Functional Analyst with Service Contracts and Depot experience who will support ZOLL Service departments. The Analyst will support our users in their operations and maintenance responsibilities as well as projects undertaken by IT team to help in improving business processes and in adhering to prescribed department policies. This position requires experience in working in projects supporting the Oracle Service Contracts, Depot and Service modules. This is a hands-on role for a global implementation of the Oracle e-Business applications suite.

Essential Functions:

  • Provide daily support for Oracle production, enhancement projects and lean initiatives related to Oracle EBS
  • Facilitate business and systems analysis discussions, and translate findings into clearly defined Business Requirements Document, Functional Design Document.
  • Participate in System Integration testing and User Acceptance testing with the business users to ensure a high quality delivery
  • Research, design, configure, test, document and manage implementation of system changes.
  • Manage the impact of transaction changes and their effects across all business segments and locations involved.
  • Develop validation test plans, user and system procedures and training materials for customizations, upgrades and patches.
  • Provide expertise for IT projects and Oracle implementation support across ZOLL (e.g. Europe, Canada, Pacific Rim); interface with all major business groups to implement order flows, processing rules and business models.
  • Provide technical resource support for users for various end user related tools.
  • Such as XML Publisher, Oracle and Crystal Reports
  • Makes process and systems improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experiences.
  • Provide Cross Functional and Cross Location Project Management Support for Process Improvement Projects.
  • Re-engineer existing business system processes to leverage the capabilities of the both the Oracle EBS suite and other signature applications.
  • Develop and conduct training sessions for internal and field personnel on all Oracle EBS modules


  • Minimum 9 years of Techno-Functional (70% functional and 30% technical) experience in Oracle EBS (WIP, BOM, Resources, Routing)
  • Strong working knowledge of Service, Service Contract, Depot Repair.
  • Ability to troubleshoot production issues.
  • Ability to design and configure solutions based on changing business needs including development of requirements, functional specifications and design.
  • Experience working in a multi-org, multi-site.
  • Ability to work effectively on multiple activities and projects.
  • Excellent communication and organizational.
  • Strong analytical and training skills
  • Ability to create Oracle adhoc database queries to provide information when standard reports are not available.


  • Business Degree or equivalent with demonstrated experience in this discipline.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990