System Administrator

Location: Pittsburgh, PA

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

The Systems Administrator will provide system administration and escalation support for the IT Operations group.  Responsibilities will include designing, configuring, managing, capacity planning, and/or assisting clients with computer server systems.

Essential Duties and Responsibilities include but not limited to the following:

  • Perform initial setup, software installation, testing, and security hardening of computer server systems, storage systems and network systems, consisting of Microsoft Hyper-V, EMC SAN technology, and Cisco switching
  • Perform daily operations of managing server systems
  • Maintain software, including testing, evaluation and installation of new versions or authorized modifications to custom and vendor-supplied operating systems and related software. Perform software patching and keep systems in compliance with applicable standards.
  • Troubleshoot hardware/software problems and system failures.  Work with hardware and software vendors as necessary to diagnose and correct problems.
  • Determine and initiate appropriate and immediate actions needed to restore normal services with minimal down time. Investigate recurring and related operating system failures/inefficiencies by reviewing system logs, dumps and other information from clients or technical personnel.
  • Identify trends and source of problem(s), and recommend/initiate corrective action.
  • Monitor and evaluate operating efficiency, analyze hardware/software performance and tuning
  • Design, code and install modifications to tuning parameters to optimize systems or software
  • Monitor systems backup procedures and execute recovery operations when necessary
  • Prepare documentation of systems and software for permanent records
  • Provide leadership and training for IT / Technology Application staff
  • Provide escalation support for IT/ Technology Application Staff
  • Advise and train IT staff regarding server systems
  • Additional duties as assigned.

Supervisory Responsibilities:  This position has no direct reports but may be tasked with leading and/or directing the work of contractors and IT / Technology Applications staff.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • Bachelor’s Degree in Information Technology or a related field, or an equivalent combination of coursework and experience
  • 4 years of experience in the field or in a related area, including previous experience with system administration, network engineering, SAN technology and managing projects
  • Experience successfully trouble shooting hardware and desktop PC issues required
  • Familiar with a variety of the field’s concepts, practices, and procedures
  • Uses experience and initiative to plan and accomplish goals
  • Project management experience is also desired

Language Skills:  To perform this job successfully an individual must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to consistently document systems, processes and procedures. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:  To perform this job successfully, an individual should be proficient in: Microsoft Desktop operating systems, Microsoft Office Suite, Remote Desktop / Virtual Desktop connections, business applications and software. The individual should have deep skills and abilities in: Server Operating Systems, Microsoft Hyper-V, network configuration with Cisco switching, virtualization, EMC SAN systems, and backup and recovery technologies.  Experience in virus/malware detections and prevention required. 

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel and climb or balance. The employee must frequently lift and/or move up to 25 pounds and occasionally up to 50 pounds.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock.
  • The noise level in the work environment is usually quiet.


ZOLL is an Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.