Clinical Field Associate

Location: Minneapolis, MN


Clinical Field Associate

Job Locations US-MN-Minneapolis
Job ID
# of Openings
Posted Date
1 month ago(10/19/2020 7:46 PM)


General Summary:


Provide post-sale customer education and clinical support of company products and their applications. Have total familiarity with the Device GMP Regulations and the companies’ Quality Systems requirements and assures that these are followed.  Have the basic critical care and temperature management knowledge to provide education and support to all clinicians.


Essential Functions:


  • Assists the clinical field specialist to coordinate and conduct clinical training on company products
  • Provides product evaluation support in hospitals and other medical facilities.
  • Delivers post-sales installation training and customer retention activities.
  • Conducts site visits and reports findings to the Clinical Specialist and Manager
  • Support tradeshow and regional shows
  • Complete required administrative activities.
  • Provides customer feedback to supervisor


Skill Requirements:


  • Ability to utilize/develop tools including email or any other means available to effectively perform the required task(s).
  • Ability to understand and escalate customer issues in a timely manner to supervisor
  • Excellent follow through skills, interpersonal skills, hard working. Must have excellent attention to detail and accuracy.
  • Positive attitude, responsible, dependable, reliable and dedicated.
  • Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
  • Strong data entry, written and verbal skills.
  • Must be able to work independently and in a team environment.
  • Ability to provide good customer service.


Education/Training/Experience Requirements:


  • Minimum Associates degree in Nursing
  • Commercial applications experience a plus.
  • Must be willing and able to travel 80%.
  • Must have thorough knowledge and experience in using the Microsoft Office Suite of programs including Excel and Word.


  • Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


  • Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


  • Reasoning Ability:

Ability to apply common sense understanding to carry out detailed written or oral instructions. Works on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.


  • Computer Skills:

Basic computer skills are required.


  • Certificates and Licenses:

Registered Nurse license is required


  • Supervisory Responsibilities:

This job has no supervisory responsibilities.


  • Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee will be exposed to environmental surrounding in a hospital setting, near moving mechanical parts; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate. The duties may require working in a Controlled Environment Room (CER).

The duties will include completing necessary requirements set forth by facility credentialing programs.


  • Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.



Preferred Experience:


  • Experience in a Medical device environment preferred.
  • Knowledge of Temperature Management standards a plus
  • Nursing experience in the critical care arena; including ED, CATH lab, ICU preferred


Equal Opportunity Employer – Disability and Veteran