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North America Public Safety Trainer

Location: Chelmsford, MA


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary

ZOLL Medical Corporation has an exciting new opportunity for a Manager, NA Public Safety Sales Training.  This dynamic role will own and execute the design, planning and delivery of our onboarding and continuous learning programs for the company’s public safety and alternate care products and services. The role will equip the sales organization, which include direct ZOLL sales team members and business partners and distributors, with the content and training needed to maximize their success by conducting in-person training to meet and exceed sales revenue goals.

Essential Functions/Primary Objectives

  • Oversee NA Public Safety Sales training program
  • Conduct ongoing sales training to sales team members
  • Track, document and evaluate program effectiveness through meaningful metrics
  • Research training methodologies, learning tools and sales practices; incorporating best practices into training program
  • Incorporate 95 Share Marketing methodologies throughout training program
  • Remain current on product trends both within ZOLL and among competitors

Essential Position Duties (typically Monthly, Weekly, Daily Tasks)

Oversee all NA Public Safety Sales training program

  • Design and deliver sales training programs, including e-learning solutions where applicable, for remote team members.
  • Determine training needs by traveling with the Sales Reps and observing their day to day business activities.
  • Research and develop an expert understanding of the products and solutions our company provides, specific to the public safety and alternate care division.
  • Identify best in class training delivery options to support the remote sales organization for continuous learning.
  • Build and maintain continuous training to support learning and accreditation in support of professional growth – ensure our sales team members have the knowledge, expertise and confidence to deliver sales quota and division revenue goals.

Conduct ongoing sales training to sales team members

  • Coordinate and schedule regular sales training for sales team members as needed or determined by management.
  • Train the sales team on how to explain complex product information to non-technical audiences.
  • Educate sales team on technical selling skills as part of sales training programs and initiatives.
  • Administer training exercises in support of successful communications of product portfolio.
  • Attend trade shows and conferences as determined to assist in product education

Track, document, and evaluate program effectiveness through meaningful metrics.

  • Design training tracking systems to support continuous learning.
  • Create tracking metrics to assess the value of delivered training.
  • Assess the training participant’s sales competencies.

Research training methodologies, learning tools, and sales practices.

  • Maximize training by researching the best learning methodologies.
  • Research and recommend learning tools/e-learning.
  • Collaborate with sales management for training topic priorities.
  • Collaborate with cross-functional groups to create best in class sales training initiatives aligned with regional strategies
  • Incorporate 95% Share Training methodologies throughout training program.

Remain current on product trends both within the organization and among competitors.

  • Stay current on industry trends for proactive training.
  • Research competitor trends to support sales training goals and objectives.
  • Collaborate with the Product team to stay informed on up-coming product enhancements.


Education and/or Experience:

  • Bachelor’s degree or equivalent years of experience in related position.
  • Minimum of Six (6) years of sales training and enablement experience
  • Prior experience using Salesforce is required.
  • Medical device and Distribution experience a plus

Skills and Knowledge

  • Core key competencies: Take Initiative, Effective Communicator, Confident Presenter, Flexibility, Team Player, Innovative, and Acts as a Coach/Mentor, Strong Product/Service Knowledge, and Establishes Presence.
  • Ability to excel in a high-energy, fast-paced environment.
  • Demonstrated ability to organize and work under deadlines, while producing quality deliverables
  • Proven ability to work effectively as part of a team.
  • Strong understanding of sales key performance indicator analysis.
  • Strong organizational and prioritization skills.
  • Excellent presentation, oral, and written communication skills.
  • Strong research skills.
  • Strong communication and facilitation skills.
  • Enthusiasm for lifelong learning.

Computer/Software/Application Proficiency

  • Microsoft Office; Microsoft Word, Excel, PowerPoint, Outlook
  • Common web browser applications
  • SalesForce.com

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990