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Business Process Improvement Coordinator

Location: Pittsburgh, PA

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Position Summary:  The Business Process Improvement Coordinator is responsible for the re-engineering standard operating processes to deliver business efficiencies, an improved customer experience and quality-focused outcomes within Reimbursement Operations.

Essential Duties and Responsibilities:

  • Leads and participates in business improvement projects to improve workflow
  • Responsible for working with analysts to compile various reports as needed to support Reimbursement Ops projects
  • Coordinates or assists with vendor assessment, selection, contracting and implementation planning activities
  • Assists with User Acceptance Testing and Operational Readiness as needed
  • Serves as liaison between vendors and ZOLL reimbursement teams
  • Creates Standard Operating Process documents to support workflows within Reimbursement Ops
  • Facilitates project planning meetings, this includes material preparation
  • Validates and updates payer information in Billing System, Payer Resource Center and PMT tool
  • Partners with Business Analysts to identify and support process documentation development opportunities
  • Other duties as assigned by manager

Supervisory Responsibilities:  None.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Educations and/or Experience:

  • Associates or Bachelor’s Degree in a relevant discipline and subsequent relevant experience; or an equivalent combination of 3 to 5 years of relevant experience and/or education/training in leading small scale project implementations.  
  • High level of proficiency in Microsoft Word, Excel, PowerPoint required  
  • Experience in Visio and MS Project highly preferred  
  • Familiarity with insurance payer portals, workflow management tools, process development, software development cycle is preferred
  • Experience working with all payer types to include Medicare, Medicaid, and third party commercial insurance companies.
  • Ability to meet deadlines and all assigned deliver project tasks timely.

Language Skills:  Ability to read and comprehend complex or ambiguous instructions, short or extensive and detailed correspondence, and memos.  Ability to write simple or highly complex correspondence effectively.  Ability to effectively present information in one-on-one, small group, or facilitate larger group situations to vendors, internal business partners, and other employees of the organization.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret graphical reports.

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving concrete and/or ambiguous variables in varied situations.  Ability to demonstrate critical thinking is imperative.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: 

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Based on the nature of some of the duties, off hours or inter-office travel may be required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually quiet.

Equal Opportunity Employer-Disability and Veteran