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Principal Systems Engineer

Location: Chelmsford, MA

Resuscitation

ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary: The Principal Systems Engineer, Infrastructure role will have a broad range of responsibilities that require deep knowledge across multiple domains of enterprise infrastructure including physical/virtual servers, high availability and clustering, Windows/Linux, networking and cloud technologies. You will understand and apply a wide variety of concepts, practices, and procedures of enterprise engineering, and will need to resolve a broad range of issues in creative ways. You will take business and management requirements and be responsible for designing solutions and implementing services that focus on automation, capacity, monitoring, and security. You work on multiple projects of moderate complexity. You will need to exercise your judgment and use your expertise in selecting methods and techniques for developing solutions.

Essential Functions:

  • Designing and building scalable and secure infrastructure that will support the medical device organization.
  • Work with executive team members, decision makers, and stakeholders to define business requirements and system goals, and to identify and resolve business system issues.
  • Perform cost-benefit and return-on-investment analyses for proposed systems to aid management in making implementation decisions.
  • Stay current with industry technologies, evaluate existing systems and infrastructure, identify and advocate solutions for continuous improvement.
  • Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
  • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
  • Design and perform server and security audits, system backup procedures, and other recovery processes.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
  • Monitor and test system performance; prepare and deliver system performance statistics and reports.
  • Maintain existing infrastructure solutions. Perform routine administration, maintenance, and troubleshooting.
  • Provide proactive, reactive, and escalation level support.
  • Provide guidance and assign tasks to/for other IT personnel.

Skills Requirements:

  • 8+ Years progressive experience in a Systems Admin/Engineering, or Technical Support role preferred
  • Proven experience in overseeing the design, development, and implementation of technical systems, applications, and related products.
  • Proven experience with systems planning, security principles, and general enterprise level infrastructure best practices.
  • Excellent communication, technical writing, oral presentation, and interpersonal skills.
  • Proven ability to interface with customers and lead technical solutions to complex business requirements.
  • Excellent understanding of the organization’s goals and objectives.
  • Hands on experience with the implementation and administration of the following technologies:
    • Active Directory/Azure AD with AD Services (DNS, DHCP, GPO Management)
    • VM-Ware
    • Hyper-V
    • Cloud solutions such as Azure/O365/AWS
  • Functional understanding of networking concepts; routing, switching, firewalls & protocols (TCP, UDP, HTTP, SSL, TLS, SIP, SMTP, SNMP, LDAP).
  • Excellent technical written and verbal communications skills.
  • Advanced troubleshooting skills and the ability to mentor junior technical staff.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and creative problem-solving abilities.

Required/Preferred Education and Experience:

  • BS Information technology equivalent or related degree preferred
  • 8+ years of industry experience preferred

Other Duties: job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990