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Manager, Service Business Development

Location: Chelmsford, MA


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

Improves service market position and achieves revenue growth.  Manages the day-to-day activities of the service contracts Inside Sales Representatives.  Responsible for increasing service revenue through service contracts.

Essential Functions:

  • Prospects for new revenue by building customer relationships and generating interest in new service contracts
  • Creatively identifies additional business opportunities to increase to revenue
  • Manages existing customers to ensure satisfaction with the programs and services provided
  • Visits customers to understand their needs for new program development
  • Develops new and innovative Service Programs to increase Service revenue and profitability
  • Works with Service Marketing team to create and promote new revenue generating programs
  • Executes Customer presentations on service solutions that meet and exceed customer expectations
  • Manages personnel within the Service Contracts Inside Sales team
  • Monitors team and employee productivity and provide directions, constructive feedback and coaching
  • Provides mentoring, assist in career development, coordinate training, track and administer time-off requests, and create and deliver performance reviews
  • Provides management with monthly metrics
  • Develops and maintains processes and best practices documentation and training to support department responsibilities
  • Maintains SOP procedures, updates, manuals and Employee Training Records
  • Conducts budget/expenditure planning and tracking
  • Assumes additional responsibilities as necessary

Skills Requirements:

  • Strong leadership and coaching skills
  • Demonstrated ability to manage individuals and develop strong teams
  • Proven ability to motivate team, achieve goals and increase revenue
  • Exhibits sound technical and business judgement
  • Improves results by generating, encouraging, and supporting new ideas
  • Demonstrates good decision-making skills across technical, business, and interpersonal situations
  • Proven ability to develop and maintain metrics
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Strong interpersonal and customer service skills
  • Ability to prioritize, multitask, delegate and manage multiple projects potentially impacted by change
  • Strong cross functional/cross disciplinary partnership behavior
  • Proficiency with computer software applications; Oracle Service, SalesForce.com, Excel and Access

Required/Preferred Education and Experience:

  • Bachelor's degree
  • A minimum of 5 years of relevant experience managing sales teams
  • Sales and Marketing experience

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.


ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 


ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990