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Manager, Contracts & Business Administration

Location: Chelmsford, MA


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

Responsible for managing contracts, terms and conditions related activities of the Service Programs department of ZOLL's North American and International markets.  This role will play an integral part in supporting various clients inside the company while managing the Business Administration team.

Essential Functions:

  • Reviews all customer service contracts/documents, RFP's, terms and conditions for compliance with ZOLL's policies and legal requirements.
  • Negotiates structures, and/or administrates contractual documents that establish business relationships with customers and /or partners.
  • Works with World Wide Service Coordinator to establish service provider contracts and addendums.
  • Supports sub-office and business partners in all service initiatives.
  • Works with sales and service teams as well as the legal department to structure contracts.
  • Analyzes contracts to ensure compliance to company policy, government specifications and other requirements.
  • Leads negotiations of contract terms and conditions with customers as well as pricing integrity through conference calls and emails.
  • Acts as a liaison between Service Contracts teams and Sales Contracts Manager, Legal, Risk Management and other departments.
  • Performs at the subject matter expert level for the service team regarding contract content and applicability to their customers.
  • Establishes key performance indicators in alignment with Sales and Service team goals.
  • Fosters cross-functional relationships and enhances relationships with team members.
  • Builds, leads and mentors the Service Business Administration team.
  • Provides guidance and recommendations on contract transactions to direct reports, internal and external stakeholders.
  • Ensures all service contracts are prepared in accordance with ZOLL's quality and integrity standards.
  • Manages service repair invoicing across divisions.
  • Provides management with monthly metrics.
  • Develops and maintains processes and best practices documentation and training to support department responsibilities.
  • Maintains SOP procedures, updates, manuals and Employee Training Records.

Skills Requirements:

  • Team player with strong cross functional/cross disciplinary partnership skills.
  • Ability to work in a fast pace environment requiring frequent multi-tasking.
  • Ability to prioritize projects and work independently.
  • Strong interpersonal and customer interface skills.
  • Strong team building skills.
  • Extensive experience and proficiency in Microsoft office applications.
  • Excellent oral and written communication skills.
  • Excellent analytical and organizational skills.
  • Experience with computer software applications; Oracle Service, SalesForce.com, Excel, Crystal and Access.

Required/Preferred Education and Experience:

  • Bachelor's degree and a minimum of five years of experience in Contract Administration.
  • A minimum of three years of supervisory experience.
  • Healthcare contracts experience preferred.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.


ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 


ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990