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Technical Support Data Representative II

Location: Chelmsford, MA

Resuscitation

Overview

ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

 

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

 

Job Summary:

The Data Representative will be responsible for the provided Tier I and Tier II support of our Medical device products that interact with our data products. Including assisting customers and Sales Reps via the telephone and email with the application of our products. This also includes interactive and escalating issues with our product teams to ensure that the customer expectations are met.

Responsibilities

  • Provide support for technical and data inquiries related to ZOLL products via telephone or email on a daily basis
  • Follow up on inquiries and ensures satisfactory customer resolution
  • Accurate data entry of claim into Oracle tracking system and completion of the customer call report
  • On-Call phone support for evening and weekend emergencies
  • Ensuring ZOLL is presented with the highest degree of professionalism
  • Occasional travel to customer sites for troubleshooting and installation support
  • Research required information using available resources
  • Stays current with system information, changes and updates
  • Other duties assigned

Qualifications

  • Experience installing and upgrading software applications
  • Understanding of Windows Operating Systems and Server environments Clients and Servers
  • Experience with Wireless Technology (Bluetooth, Wi-Fi, configuration and certificates)
  • Attention to detail and well organized
  • Ability to work in a team environment
  • Strong interpersonal skills
  • Effective verbal and written communication that is appropriated for the situation
  • Experience with remote access tools (LogMeIn, WebEx)

Required/Preferred Education and Experience:

  • 4 years Degree/Certification in Computer Information Systems or equivalent experience
  • Minimum of 3 years prior Technical Support Data experience working directly with customers or equivalent experience working in a technical capacity within the industry

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

 

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V