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Clinical Product Owner

Location: Chelmsford, MA


The world of healthcare is changing dramatically and becoming more data-centric. ZOLL is looking for a Clinical Product Owner to direct and help transform our niche of the healthcare industry. This individual must possess an entrepreneurial spirit; technical acumen, creativity and the drive to deliver high-value and market changing solutions to customers. You’ll be starting from a position of strength as ZOLL is the market leader in providing technology solutions to EMS agencies and hospitals worldwide. We are seeking a strong product leader to help position the portfolio for continued growth in the years to come.

The Clinical Product Owner is responsible for the analysis and development of the product design, user requirements, ongoing product execution, and release of products to the market. This includes writing detailed requirements in the form of user stories that support the portfolio’s strategic vision, working closely with the engineering teams to implement those requirements and ensuring that the released products effectively solve real customer problems. This position works with both ZOLL software and hardware products. You must enjoy spending time in the market to understand our customer’s needs and thrive in an Agile Scrum product team.

The position is also expected to contribute to the portfolio’s strategic vision, product/release planning and go-to-market activities. The ideal candidate will possess a solid understanding of Cloud-based SaaS products, a mastery of user story development & prioritization, have prior experience as a clinician, and exemplify cross-functional leadership skills.


  • Consolidate input from multiple stakeholders, such as product managers, customers, marketing, sales, support, and development teams, into product requirements and translate these customer and stakeholder needs into persona driven user stories
  • Work closely with customers, partners and focus groups to understand user needs and their complete end-to-end experience with the product
  • Create and groom user stories with detailed acceptance criteria and support team activities in an Agile Scrum framework
  • Partner with UX to define and communicate product-specific user and buyer personas
  • Own prioritization of the product backlog including maintenance and features of the product.
  • Serve as the voice of the customer in the development process and perform story acceptance on their behalf
  • Work with engineering and UX to make strategic design decisions and to ensure that overall functionality of the finished product delivers value and exceptional user experience
  • Solve product related problems, make decisions, and complete trade-off analysis to stay on track towards business deliverable commitments
  • Work closely with other product owners (both within and across portfolios) to ensure integration requirements are successfully implemented
  • Take responsibility for the overall success of a product release by ensuring organizational release readiness through training activities and documentation for sales engineers, implementation and support
  • Own and communicate product-specific roadmaps that align to product owners mid and long-term vision for the portfolio
  • Work closely with Agile team to ensure alignment of product release plans and execution to product roadmap

Minimum Qualifications:

  • 3+ years of relevant product development/ownership experience in high tech industry with a track record of successful product delivery as a product owner (PO) or business analyst (BA)
  • Clinical experience in an EMS or hospital environment
  • Excellent technical acumen and analytical skills
  • Proven ability to collaborate within a matrix organization
  • An entrepreneurial drive to do what’s necessary to achieve results
  • Strong organizational skills
  • BA/BS degree or equivalent practical experience
  • Ability to travel up to 20%

Preferred Qualifications:

  • Experience working with commercial software in a SaaS environment
  • Experience in Agile development environments
  • Conversant in best practices for outstanding user experiences in contemporary technology solutions
  • Certified Scrum Product Owner (CSPO)
  • Demonstrated experience working on products in accordance with FDA compliance and regulatory requirements

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990