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Service Operations Controller

Location: Chelmsford, MA


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

Reports to Director, North American Technical Service.  Provide direct financial and analytical support for Vice President of Service, Regulatory and Quality as well as respective department Directors. Primary focus on the management, strategic initiatives, process improvements and the long- and short-term direction of these departments. 

Essential Functions:

  • Develop and maintain planning, budgeting and forecasting process.
  • Develop and maintain Service P&L.
  • Work with the Service team to drive profitability.  
  • Prepare, analyze, and report margin analysis.
  • Prepare, analyze and distribute revenue and COGS reporting and analytics.
  • Develop and maintain compensation plans for Service team. 
  • Provide support within teams to drive business decisions and reduce costs.
  • Provide accounting support and guidance.
  • Liaison with Finance team.
  • Coordinate and support the quarterly reviews and annual audits, including internal controls testing.
  • Other duties and special projects as assigned.


  • 7-12 years of related experience
  • Personnel management experience required
  • Excellent oral and written communication skills
  • Strong organizational skills
  • Advanced Excel Skills
  • Oracle Experience Preferred

Education Requirements:  Bachelor’s Degree in B.A. – Finance or Accounting

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990