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Reimbursement Training Specialist

Location: Pittsburgh, PA

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

The Reimbursement Trainer will manage the training function to ensure that it meets Corporate and Reimbursement objectives to deliver a return on investment. This includes the development of training courses and metrics to assess the benefits of reimbursement training and provide reports to senior managers on progress against training objectives. The Trainer is responsible for identifying training priorities, developing and performing specific job training for each role, and evaluating team for soft skills training. 

Essential Duties and Responsibilities:

  • Consults with supervisors and managers to identify role specific, team and departmental objectives while developing training to meet these objectives
  • Collaborates with supervisors in the writing of job function specific SOP’s including flow charts
  • Develops and delivers training to all employees within the Reimbursement department; this includes Instructor Lead Training (ILT) and Computer Based Training (CBT) modules for job functions, including all systems used for job specific training
  • Coordinates and develops training plans and related coursework to support all Operational Readiness activity (new technology) within the Reimbursement department
  • Works with Reimbursement Managers to schedule all required CBT and ILT training classes 
  • Develops an organized SharePoint repository to maintain all training specific SOPs, CBT materials and ILT training plans
  • Works with departmental SME’s to conduct quarterly audits of the SharePoint repository for all training specific SOPs, CBT materials and ILT training plans
  • Conducts a quarterly audit of all CBT course material and makes the appropriate edits.
  • Develop and implement training materials for staff and update all training materials as required in regards to systems updates, process changes and procedural enhancements.
  • Distribute Corporate Training bulletins to Reimbursement Managers as needed
  • Use learning management system to measure and evaluate results of  training using data collection tools to include internal surveys, interviews and checklists
  • Break down difficult to understand scenario’s and explain them in a clear, concise manner to reach all learners
  • Detects process deficiencies and works with Departmental Managers to make appropriate corrections to the process
  • Assists business process improvement projects and other activities
  • Participate in team meetings
  • Other duties as assigned

Supervisory Responsibilities:  None.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Educations and/or Experience:

  • Bachelor’s Degree in Education, Business, Healthcare Administration and /or 3-5+ years as a corporate trainer.
  • Teaching Certification is highly preferred
  • 1-3 + years working directly with medical insurance (Medicare, Medicaid, and Commercial)
  • Familiarity with Learning Management Systems (LMS) and Computer Based Training software (CBT)
  • Thorough understanding of revenue cycle management in medical billing.
  • Strong interpersonal skills including questioning, listening and showing concern and respect for others.
  • Ability to effectively facilitate a training class and validate knowledge transfer with assessments
  • Must possess excellent written, verbal, and customer service skills, and have the ability to conduct educational needs analysis and to teach effectively to a wide range of comprehension levels.
  • Be open to constructive feedback and in-classroom shadowing to evaluate performance
  • Knowledge of HIPAA guidelines and procedures is required
  • Proficient to advanced knowledge in MS Word, Excel and PowerPoint required
  • Experience with SharePoint, Visio and/or MS Project is highly preferred

Language Skills:  Ability to read and comprehend complex or ambiguous instructions, short or extensive and detailed correspondence, and memos.  Ability to write simple or highly complex correspondence effectively.  Ability to effectively present information in one-on-one, small group, or facilitate larger group situations to vendors, internal business partners, and other employees of the organization.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret graphical reports.

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving concrete and/or ambiguous variables in varied situations.  Ability to demonstrate critical thinking is imperative.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Based on the nature of some of the duties, off hours or inter-office travel may be required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

 ZOLL is an Equal Opportunity Employer.

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