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National Accounts, Program Coordinator

Location: Pittsburgh, PA

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Position Summary: The National Accounts Program Coordinator is responsible for coordinating and executing reimbursement  and payer strategies to deliver value to our payer partners and maximize opportunities for ZOLL.  The Program Coordinator will drive accountability across multiple cross functional channels in reimbursement  execution to meet the designed goals of the specific payer program.


Essential Duties and Responsibilities:

  • Serve as an internal expert for the assigned program with responsibility for communication of expectations, process optimization, and demonstration of value to cross functional partners
  • Develop relationships with the assigned payer personnel to advance both transactional and strategic level initiatives
  • Lead cross functional program execution with consistent collaboration to solicit feedback and develop consensus from ZOLL partners
  • Understand payer needs in the assigned program to drive value to the payer as well as ZOLL
  • Clearly communicate goals and objectives of assigned payer program to internal ZOLL departments
  • Execute programs that positively impact physician, patient, and payer engagement with the WCD
  • Work with field sales and reimbursement operations to outline successes and identify opportunities in the current payer program
  • Drive opportunities to improve or build programs to support ZOLL's corporate goals and objectives
  • Play a lead role in educating internal partners and stakeholders on evolution of payer practices for pricing, reimbursement,  and claims processing across key markets
  • Performs other duties as assigned by Management.

Supervisory  Responsibilities: Will not have supervisor responsibility

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Educations and/or Experience:

  • Bachelor's degree preferred but not required.
  • 2-4 years related experience or equivalent combination of education and experience.
  • Demonstrated initiative in executing strategies to improve results.
  • Strong reimbursement  operations background.
  • Fluency in insurance and medical terminology.
  • Demonstrated leadership ·and strong communication  skills.
  • Track record of delivering results within a large organization through a collaborative style.
  • Highly developed organizational and planning skills.
  • Knowledgeable in the reimbursement  and appeals processes.
  • Excellent oral and written communication skills and the ability to present and articulate effectively to individuals on ail levels.                                                                                                 

Language Skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, ­and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.

Mathematical  Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.


ZOLL is an Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.