Internal Communications Manager

Location: Chelmsford, MA


At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary
Reporting to the Director of Corporate Communications, the Internal Communications Manager will be responsible for planning and executing effective internal communications strategies and programs that drive employee awareness and engagement within ZOLL's Acute Care Technology division.

Successful candidates will excel at balancing strategic thinking with tactical execution. The person in this role will collaborate closely with the President of ZOLL Acute Care Technology and other leaders in the division, as well as partners in marketing, human resources, IT, and other functions. The primary objectives of this role are to: serve as trusted counsel to executives; plan and execute effective internal communications strategies that engage more than 3,000 employees worldwide; and help to support a positive workplace culture within ZOLL Resuscitation.

Essential Functions

  • Business unit communications: Work with division President and his team on strategic communications planning.

  • Develop and maintain calendar of communications tactics and programs across the division.

  • Support tactical needs of executive team when communicating to employees within the division.

  • Lead the strategic direction of the Acute Care Technology division’s intranet, oversee tactical operations, and facilitate the success of the intranet project team.

  • Plan, write and edit content for a variety of internal communications channels, including intranet, email, video, and print.

  • Create new channels to reach employees with core messages.

  • Provide internal communications planning and tactical support for division-wide change efforts.

  • Bring creative ideas and new approaches to messaging to maintain employee engagement.

  • Support internal communications for employee events, including large-format leadership meetings, service anniversary recognitions, year-end celebrations, etc.

  • Monitor and assess utilization and impact of internal communications to determine effectiveness.

  • Participate in and contribute to ZOLL’s Corporate Communications team through regular planning sessions, team meetings, professional development opportunities, etc.

Required/Preferred Education and Experience

  • Bachelor's Degree required

  • Must include 5+ years direct experience with internal (i.e., employee) communications in a business setting required

Knowledge, Skills and Abilities

  • Ability to think strategically and execute tactically

  • Excellent writing, editing, proofreading and oral communication skills

  • Demonstrated experience interacting with executives and senior leaders

  • Demonstrated success developing and implementing effective communications plans that are based on business plans and organizational goals

  • Team player with well-developed relationship-building skills

  • Strong consulting skills with the ability to provide creative ideas and influence effectively

  • Experience collaborating with digital and design teams on internal communication effort

  • Exceptional attention to detail

  • Agency experience is a plus, as is experience in the medical device / health care industries

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Standing - Occasionally

  • Walking - Occasionally

  • Sitting - Constantly

  • Talking - Occasionally

  • Hearing - Occasionally

  • Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.