Quality Assurance Technician II

Location: Chelmsford, MA


At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

This individual will support procedural requirements of ZOLL's complaint handling, customer turn­ around and event reporting systems. Supports quality improvement, corrective and prevention action program. Supports and manages vendor (product, accessory, and subassembly) field returns. Works under general supervision. Reports to Supervisor and/or Quality Assurance Manager.

Essential Functions

  • Review product investigations for completeness and to establish root cause as required (system level and/or component level)
  • Communicate with customers and suppliers
  • Document investigations as appropriate
  • Propose corrective action on an as needed basis
  • Perform internal and external audits as part of the corrective and preventive action system

Required/Preferred Education and Experience

  • Requires 2-year degree or equivalent work experience required
  • Experience with soldering, ESD handling and electro-mechanical assembly methods required and
  • Experience using mechanical and electronic test equipment required and
  • 4+ years related experience required

Knowledge, Skills and Abilities

  • Knowledge of commonly used concepts, practices and procedures related to electronics technology
  • Basic computer skills in a MS Windows environment. Familiar with MS Office, including Excel and Word
  • Knowledge of FDA QSR requirements
  • Knowledge of Medical Device Reporting including international regulations preferred.
  • Must be able to communicate verbally and in writing and work effectively within a multi-disciplined organization

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

ZOLL appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.