Business Support Manager, APAC

Location: Singapore, Singapore


At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Essential Functions

  • Managing of APAC Tech Service Price List 

  • Managing and housekeeping of all Service Contracts for timely renewals

  • Submit Service Contract renewal quotes and tracking of customers POs

  • Processing of approved Service Contracts into Oracle

  • Tracking of all Service Repair Quotation and follow up with customers on POs

  • Assist with Sales Tender participation on Tech Service related section

  • Tracking and updating of SG Install Base and Preventive Maintenance Schedules

  • Maintaining and updating of Operations SOPs system

Skill Requirements:

  • University Degree in Business Administration, Accounting or equivalent

  • Minimum of 3 - 5 years working experience, preferred

  • Basic understanding of business administration, documenting of ISO13485 certification

  • Relevant background experience that would benefit incumbent in this role, preferred

Required/ Preferred Education and Experience:

  • Proficient in Microsoft O365

  • Strong ethics & professional integrity required

  • Organised, results-oriented and able to work under pressure

  • Detail-oriented, independent, and hardworking

  • Excellent attention to detail and accuracy

  • Proven ability to excel with limited supervision, but willing and able to seek advice and guidance as and when required.

  • Able to work independently and in a team, responsible and positive work attitude

  • Willingness to take ownership of task assigned and strive for continuous improvement

  • Strong sense of teamwork and willing to help across different business functions when required

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.