IT Change Manager

Location: Pittsburgh, PA, United States of America

Cardiac Management Solutions

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

The IT Change Manager will help develop, document, and implement ITIL and applications change management methodology and tools on projects and initiatives throughout the organization.

Essential Functions

  • Assess and document current change management processes, identify areas of improvement, and create alignment of goals, objectives, and strategic initiatives.
  • Identify and manage adoption, usage, and reinforcement of change.
  • Provide leadership and direction to enhance effectiveness of change.
  • Identify, analyze, and prepare risk-mitigation tactics.
  • Develop and publish change management SOPs and maintain all change documentation (policies, procedures, templates, etc.).
  • Develop, coordinate, and perform post change review of scheduled changes.
  • Utilizing newly established guidelines, assist IT department with technical writing for SOP’s, how-to's, and other required documents.
  • Work closely with compliance, internal and external audit teams to drive HIPPA, PWC and HITRUST initiatives.

Required/Preferred Education and Experience

  • Bachelor's Degree computer science, information systems, business administration or other industry-related curriculum preferred
  • 4-6 years Proven experience in incident, problem and change management
  • 1-3 years Technical writing experience required required
  • 1-3 years Experience working with application, infrastructure, and IT support teams required
  • ITIL foundations v3 certification or higher is a plus Preferred

Knowledge, Skills and Abilities

  • Familiar with a variety of the field’s concepts, standards, practices, and procedures

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.