Sales Training Coordinator

Location: Pittsburgh, PA, United States of America

Cardiac Management Solutions

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

To assist with all training classes, implementation of prework and training materials, and interactions with support personnel. In addition, will support the overall training needs and initiatives of the Sales Department.

Essential Functions
  • Oversight and management of training class enrollments, class attendance, inventory of training materials, classroom set-up and break-down, for all SSR, TM, RM’s phased training classes.
  • Facilitate and present as assigned, for corporate training of new SSR’s, TM’s RM’s and other employees as indicated.
  • Facilitate creation of educational and sales focused webinars and on-line tutorials
  • Instructor for corporate training of new TM’s
  • Maintain project management spreadsheet for training dept
  • Coordinate and source useful programs such as LMS platforms, articulate and other tools that facilitate creation of training resources
  • Collaborate with sales training and marketing to create and update webexes and other training materials and resources
  • Responsible for tracking prework and various other assigned tasks for field sales
  • Responsible for updating field credentialing letters as indicated
  • Primary point of contact to field for new hire prework, invitations and arrangements for attendance at new hire trainings
  • Responsible for entering required information into Epicor for billing and tracking purposes
  • Assist in planning for and facilitating various parts and components of national sales meetings, including sourcing of sites for meetings as necessary
  • Maintain records for vendors and contracts and act as lead for department (as assigned) as it relates to contracts and terms
  • Prepare and complete accurate correspondence with minimal supervision, including grammar, spelling, and composition in a business-like and professional manner.
  • Create and maintain project plans as applicable to the Sales Training Department
  • Prepare and compile reports and metrics for senior management.
  • Manage oversight and reporting of various monthly/quarterly metrics
  • Provide support to the Director, Sales Training as needed.
  • Submit quarterly reports on activities and accomplishments.
  • Liaison between sales, other internal departments and support personnel.
  • Must be able to travel 20-30% of the time.

Required/Preferred Education and Experience
  • College graduate or equivalent required
  • 1-3 years in an administrative or project manager role required and
  • Experience working in clinical environment, sales, and/or training required and
  • Experience in the medical products industry would be a plus preferred and
  • Clinical knowledge of/experience with ECG interpretation, basic cardiac anatomy and physiology, etc. a plus preferred

Knowledge, Skills and Abilities
  • Ability to edit and create Word documents containing graphics, manage spreadsheets, prepare presentations, send and receive e-mail, obtain information from the internet, etc. Computer Applications: Microsoft Word, Excel, PowerPoint, Access, and Outlook and audio-visual equipment.
  • Good communication skills, which includes the ability to communicate effectively at all levels within the organization.
  • Ability to prioritize assignments while working on various projects simultaneously. Willingness to do various tasks as assigned.
  • Organized and detail-oriented.
  • Ability to work in a fast paced, multi-task environment is REQUIRED.
  • Hands on; good with people; effective working and communication skills.

Physical Demands
  • While performing the duties of this Job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

Working Conditions
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position is generally performed in a typical office environment that is usually quiet. Employee is expected to work collaboratively with team members, as well as able to work independently with limited supervision. Work will require significant computer and telephone work.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.