Senior Technical Writer

Location: Chelmsford, MA, United States of America


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

Senior Technical Writer is responsible for planning content of Instructions For Use (IFU) and all related product labeling. Writes, revises, and submits for release both printed and electronic IFUs for ZOLL’s resuscitation products. These products include professional defibrillators, automatic external defibrillators, ventilators, circulation units, and accessories.

Essential Functions:

  • Works in lead role to research user tasks, product features, and conceptual information using engineering documentation and hands-on operation of prototype hardware and software.

  • Writes and revises specific IFUs and develops supporting illustrations that describe how to use ZOLL’s resuscitation products. Organizes the content in a clear and concise manner.

  • Considers the localization of content when planning IFUs

  • Collaborates with product development, quality assurance, usability, regulatory affairs, technical service, and marketing organizations to ensure the accuracy and completeness of IFUs.

  • Verifies that IFUs are reviewed, approved, and released in conformance with ZOLL’s standard operating procedures.

  • Provides mentoring to less experienced writers.

Skill Requirements:

  • Excellent written and verbal communications skills, with the ability to quickly learn the use of new products and technologies. 

  • Must be a team player with effective relationship and team-building skills.

Required/ Preferred Education and Experience:

  • Bachelor's degree in relevant subject, such as English or Communications.

  • 5 to 10 years' experience as a Technical Writer, or completion of Technical Writing degree or Technical Writing certificate program plus 3 years' minimum Technical Writing experience.

  • Competence with broad range of industry-standard publishing tools such as FrameMaker, InDesign, and Illustrator. Experience with single sourcing tools such as MadCap Flare is desirable.

This job description does not contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. The Senior Technical Writer’s role may change with business necessity.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.