Field Service Engineer

Job Summary:

Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site trouble-shooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.

Essential Functions:

• Capable of managing various levels of technicians
• Direct involvement with staffing of department
• Travel requirements may be up to 90% depending on the location of the account and where the employee resides.
• Product support on-site, via telephone and through field technicians.
• Assist customer with application of equipment.
• Escalates customer related issues to Service Manager and CQA Account Manager.
• Performs trouble-shooting on-site and corresponds with ZOLL Tech Support staff to document activity
• Performs on-site PMs.
• Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
• Assigns PM workload to team
• Provide guidance to employees on the Performance & Development Review (PDR) process.
• Assist and/or Conduct employee's review as required by management
• Potential for deployments to other customers in region at the direction of the manager.
• Able to maintain customer specific information related to service activity.
• Monthly reporting of department metrics for on-site coverage and PM performance.
• Provide software upgrades as requested.
• Special Projects as assigned.

Skill Requirements:

• Excellent verbal & written communication skills.
• Ability to meet objectives.
• Ability to work independently.
• Organizational skills.
• Experience with computers and Microsoft Office.

Required/ Preferred Education and Experience:

• Technical Degree (2 year minimum) or equivalent work experience.
• Prior work experience interfacing with external customers, preferred.
• Valid driver’s license
• Credit card in good standing for expenses related to travel

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990