Rescue Ready Service Agent

Locations: Placeholder, TN, United States of America; Placeholder, IL, United States of America; Placeholder, NJ, United States of America; Placeholder, OH, United States of America; Placeholder, TX, United States of America; Placeholder, IN, United States of America; Remote, MI, United States of America


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.


NOTE: This is a part time / per diem position


Summary:  Rescue Ready Service Agents are the front line of Rescue Ready Services. Our Service visit customer locations to verify the Rescue Readiness of their AED equipment. Rescue Ready Service Agents ensure that AEDs are always ready for the rescue by replacing batteries and pads prior to expiration and by visually inspecting equipment on an annual basis. Our service are also available for AED installation services and to assist with AED swap outs. 


Essential Responsibilities: 

·         A Rescue Ready Service Agent is responsible for an assigned number of AEDs in a defined geographic territory.  These responsibilities include:

o Physical Annual Inspection of every assigned AED in the defined territory

o Occasional assistance with placement and installation of AEDs at customer locations

o Replacement of Pads & Batteries as needed

o Post Event support and data retrieval from AEDs

o Reporting issues through the Rescue Ready Services Ticketing System

o Assist as needed with special projects in the field


Required Qualifications:

Rescue Ready Service Agent must be able to operate computer equipment and a smart phone with the Check AED mobile application. Due to the nature and environments our service professionals visit, all Rescue Ready Service Agents must pass a full background check and drug screening prior to hire.  A state issued driver’s license is required.  A smart phone or tablet is required to use the mobile application and will not be provided.


Desired Qualifications:

Fire/Police/Military/EMS background strongly preferred. Veteran Status is a plus.  Certified in CPR/AED/FA is also preferred.


Local travel and short distance driving.  Agents will be expected to submit their own expense reports and accurately document mileage travelled, and time worked through the systems provided.  


Working Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds.

·         Work environment: The noise level in the work environment is usually moderate.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.