Customer Service Representative - Hybrid

Location: Atlanta, GA, United States of America

Itamar

Itamar Medical is a medical technology company focused on the development, marketing and sales of diagnostic products developed for various medical conditions, including cardiovascular disease and respiratory disorders.

As a Customer Service & Technical Support Representative, you are part of the Itamar Medical team that supports our customers, sales reps, and clinicians, taking inbound phone calls and assisting them with customer service questions and technical troubleshooting issues.  We are looking for a high-energy, self-motivated professional who is ready to join our team.

Responsibilities:

  • Provide customer service and technical support of all Itamar Medical products and services.
  • Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards.
  • Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies.  Inform Customer Service Manager of all unresolved issues.
  • Keep accurate records and document actions and discussions. 
  • Understand and educate customers about all Itamar Medical products and services.
  • Retain customers through superior customer service and technical support.

Requirements:

  • Two + years working as a customer support representative/technical support representative
  • Experience working remotely with space for an “at-home workstation”
  • Technical education, job experience or a combination of both
  • Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL)
  • Excellent verbal and written skills
  • Strong analytical and reasoning skills to effectively troubleshoot issues over the phone
  • Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure
  • Someone who is a quick learner with the ability to understand a wide range of issues and topics
  • Ability to work independently but who is excited to be a part of a dynamic team
  • Salesforce experience
  • Ability to communicate technical issues in a way that is understandable to non-technical customers
  • College degree, technical education, job experience or a combination of both
  • Ability to work between the hours of 7:00am and 8:00pm

Itamar Medical offers:

  • A competitive salary
  • Medical, dental, vision and life insurance
  • Paid holiday, vacation and sick days
  • 401(k) program

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee is required to sit – perhaps at long intervals of time
  • The employee is required to work on computer for long intervals
  • The employee is required to talk on the phone for long intervals

Supervisory Reports:

This position has no direct supervisory responsibilities.

Itamar is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.