Clinical Deployment Specialist

Locations: Placeholder, UT, United States of America; Placeholder, NV, United States of America


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

Job Summary:

Drive EMS sales by enhancing customer satisfaction and retention in the clinical education and implementation process; where new cardiac monitor/defibrillators, automated CPR devices, mechanical ventilators or ZOLL Data Systems products are utilized. Reports to the Manager, US EMS Training and Clinical Deployment.

Essential Functions:

  • Customer Support: Interface with large competitive conversions and select North American EMS customers to ensure continual product support throughout both pre- and post-sale stages, as directed by management.

  • Deployment - Support new competitive conversions

    • Equipment set-up

    • Post-sale training and development - (Classroom, field rides, remote support)

    • Post-sale troubleshooting

    • Post-sale follow-up

  • "One-ZOLL" – Be a liaison in coordinating efforts amongst ZOLL departments/personnel to ensure customer vision of "One-ZOLL."

    • Territory Managers

    • Regional and Strategic Account Managers

    • Technical Support

    • Global Product Management

    • Marketing

  • Travel 60-80%, includes over-night stays and occasional weekends

Skills Requirements:

  • Paramedic level or higher

  • Minimum of 10 years pre-hospital field experience

  • Clinical training experience (AHA -ACLS, PALS, 12-Lead, ETC02, etc.)

  • Technical background: Troubleshooting capital equipment, resuscitation, product management preferred (cardiology a plus)

  • Self-starter

  • Excellent written and verbal communication skills

  • Project management and planning

  • Proficiency with common word processing, presentation, spreadsheet and database programs

Required/Preferred Education and Experience:

  • BA/BS Degree or equivalent  

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990