Client Service Representative

Location: Chelmsford, MA, United States of America


ZOLL Medical Corporation created a unique and comprehensive approach to the design, implementation, and ongoing maintenance of AED (Automated External Defibrillator) Programs that is proven worldwide. ZOLL is the industry expert in understanding and simplifying the complexities of implementing AED Programs.

Through superior support and the most robust interactive AED Program Management application available today, ZOLL provides its clients with total AED Program success. Our clients range from governmental agencies and Fortune 500 companies to small businesses.

Implement client AED programs including. Provide support to the Client Services Department and/or En-Pro Management. Duties will include general clerical and project based work, as well as projecting a professional company image through in-person and phone interaction.

The ideal candidate for this position must demonstrate excellent communication skills, organizational skills, be able to manage their time wisely, work well under pressure, pay attention to detail in a fast moving and ever changing environment and be willing to complete any and all tasks as assigned.

Essential Functions:

  • AED Management Program launch conferences and webinar presentations
  • Maintain oversight of National Accounts as assigned
  • Extensive phone, email and chat contact with clients
  • Implement new orders to ensure registration is complete
  • Conduct governmental notification of clients whom have implemented AED programs
  • Review and understand federal and statutory law as it pertains to AED programs
  • Resolve outstanding service issues such as bounced emails, failed maintenance checks, out of compliance sites & AEDs, sites with no registered responders, and/or duplicate registered serial numbers
  • Create and modify documents using Microsoft Office and Excel
  • Create and maintain compliance documentation
  • Support staff in assigned project based work
  • Assist in scheduling training classes
  • Obtain rosters from training classes, print and ship certification cards in a timely manner
  • Other duties as assigned

Skill Requirements:

  • Be proficient in Microsoft Word, Excel & Outlook
  • Be able to perform internet related research
  • Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing and filing
  • Possess excellent communication skills, both written and oral
  • Work well under pressure
  • Possess the ability to multi-task
  • Possess experience in customer service
  • Perform cohesively as a team member
  • Possess the ability to apply effective listening skills
  • Be dependable, honest and ethical
  • Creates a culture of mutual respect and a value for effective communication skills and strategies
  • Ability to maintain own work flow and meet deadlines
  • Ability to respond to frequent demands of multiple customers (internal and external)
  • Heightened sense of personal responsibility. Punctuality, attendance & commitment
  • Improves results by generating, encouraging and supporting new ideas

Required/ Preferred Education and Experience:

  • High School Diploma or equivalent.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990